Contact Center Traffic and Scheduling Analyst jobs in Brockton, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020

21 Contact Center Traffic and Scheduling Analyst jobs found in Brockton, MA area

Biomedical Equipment Technician I:Veteran+Military Connected
  • Veteran Staffing Network
  • South Weymouth, MA
  • Perform performance assurance (PA) inspections, scheduled maintenance, electrical safety ... Contact Us: 855.VETS111
  • 21 hours ago

Treasury Specialist
  • Creative Financial Staffing (CFS)
  • Newton, MA
  • Monthly bank fee analysis and bill backs * Maintain banking records manually/electronically (bank ... Act as primary contact for all of the company's accounts at various banks Qualifications * 1-3 ...
  • yesterday

Pathology Opportunity in Massachusetts
  • Necnic Group, LLC
  • Brockton, MA
  • As we get closer to the opening of the center, we will contact you to begin working 4 hours per ... schedule to visit our donor center every week (4 hours a week). This can be completed in one visit ...
  • yesterday

Inside Sales Agent (ISA)
  • Wilson Group Realty
  • Newton, MA
  • ... schedule an appointment for an agent. No residential real estate experience, no problem; we will ... If you have Inside sales or Call Center experience even better! The Inside Sales Agent will have ...
  • 3 days ago

Licensed Practical Nurse - LPN
  • New England Center for Healthy Minds
  • Boston, MA
  • Ability to read, analyze and interpret practice standards, technical procedures and government ... Scheduling patient appointment appropriately according to urgency and severity of concern * Convey ...
  • 3 days ago

Field Underwriter - Warm Leads - Build an Agency
  • Jacob Pogue Agency
  • Boston, MA
  • ... call center, telemarketing, solar, time share, timeshare, travel, real estate, mortgage broker ... schedule an interview--please contact National Hiring Manager: Tiffany Kanehl at (615) 358-8143
  • 4 days ago

Psychologist (PhD/PsyD) - Telemedicine (Remote)
  • The IMA Group
  • Boston, MA
  • ... schedules - excellent work-life balance * Career advancement opportunities within the organization Contact us by email at or call 914-323-0384 Visit IMA's career center at www ...
  • 4 days ago

According to the United States Census Bureau, the city has a total area of 21.6 square miles (56 km2), of which 21.5 square miles (56 km2) is land and 0.1 square miles (0.26 km2) (0.56%) is water. Brockton is the 162nd largest city by land area in the Commonwealth, and the twelfth largest of the twenty-seven towns in Plymouth County. Brockton is bordered by Stoughton to the northwest, Avon to the north, Holbrook to the northeast, Abington to the northeast, Whitman and East Bridgewater to the southeast, West Bridgewater to the south, and Easton to the west. Brockton is approximately 25 miles s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$49,479 to $66,932
Brockton, Massachusetts area prices
were up 1.6% from a year ago