Contact Center Traffic and Scheduling Analyst jobs in Framingham, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

75 Contact Center Traffic and Scheduling Analyst jobs found in Framingham, MA area

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Life Insurance Agent - (Remote)
  • Assurance
  • North Quincy, MA
  • You ARE NOT in a call center 8 hours per day waiting for the phone to ring, prospecting and ... Detailed analytics on your sales performance Requirements to access Assurance Life platform: * 10+ ...
  • 12 hours ago

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Licensed Life Insurance Agent - Industry-best Comp Plan, Total Work Freedom
  • Assurance
  • North Quincy, MA
  • You ARE NOT in a call center 8 hours per day waiting for the phone to ring, prospecting and ... Detailed analytics on your sales performance Requirements to access Assurance Life platform: * 10+ ...
  • 12 hours ago

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Physician / Psychiatry / Massachusetts / Permanent / Adult Outpatient
  • StaffPhysicians.com
  • Boston, MA
  • CompHealth is currently assisting a Boston, Massachusetts medical center with their search for an ... schedule. To get started, please contact Pamela Mead directly at , text or email your CV and ...
  • 16 hours ago

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Financial Analyst Budget
  • Sunrise Systems Inc
  • Cambridge, MA
  • Cost Center Manager * Responsible for business planning and analysis strategies. Implements and ... Ensure budgets and schedules meet organization requirements and standards, responsible for overall ...
  • yesterday

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Temporary Associate Medicaid Analyst
  • JOHNLEONARD
  • Shrewsbury, MA
  • DOE 1 year of relevant experience required An academic health sciences center in Shrewsbury, MA is ... time schedules, and reviewing pertinent correspondence, communications and other background ...
  • 2 days ago

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Principal Application Support Engineer
  • DTCC
  • Boston, MA
  • ... job scheduling is required (Windows Server, UNIX, Linux) • Strong analytical/troubleshooting ... Client Contact Center is nice to have • Experience in Python scripting is nice to have • ...
  • 3 days ago

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Senior Operations Program Manager
  • iRobot Corporation
  • Bedford, MA
  • This role will be the Operations point of contact for all program needs, help drive program team ... Develop, communicate, and status Operations schedule within the integrated Program schedule * Drive ...
  • 4 days ago

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Financial Analyst III - # 20-06306
  • Sunrise Systems Inc
  • Cambridge, MA
  • Cost Center Manager * Responsible for business planning and analysis strategies. Implements and ... Ensure budgets and schedules meet organization requirements and standards, responsible for overall ...
  • 6 days ago

Framingham is located at 42°17′59″N 71°25′35″W / 42.29972°N 71.42639°W / 42.29972; -71.42639 (42.299795, −71.426627). According to the United States Census Bureau, the city has an area of 26.4 square miles (68.5 km²). 25.1 square miles (65.1 km²) of it is land and 1.3 square miles (3.4 km²) of it (4.99%) is water. Framingham is in eastern Massachusetts, 20 miles (32 km) west of Boston, midway between Boston and Worcester. It is bordered by Southborough and Marlborough on the west; Sherborn and Ashland on the south; Natick on the east; Wayland on the northeast; and Sudbury on the north. The ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$49,971 to $67,600
Framingham, Massachusetts area prices
were up 2.5% from a year ago