Contact Center Traffic and Scheduling Analyst jobs in Juneau, AK
Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst jobs
Passenger and Traffic Coordinator
- State of Alaska
-
Seward, AK
OTHER
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PURPOSE OF POSITION: Responsible for managing vehicle traffic flow and safe passenger movement during cruise ship days and maintaining physical and directional implementations such as chalking, cones, barriers, directional signage, vegetation mitigation and other. Assists with vendor access and setup and helps to safely direct more than 200,000 incoming passengers to the appropriate mode of transportation.
Duties and Responsibilities: Coordinates daily operations with the Seward Port Managers to ensure that vehicles, freight traffic, and passenger traffic move smoothly and safely through the terminal, main drives, pedestrian pathway and uplands. - Coordinates with ongoing construction and freight traffic to ensure traffic patterns are not conflicting with other terminal operations.
- Ensure traffic barriers, chalked lines, and directional signage are up to date and reflect the daily traffic flow.
- Direct and control pedestrian flow at crosswalks, provide directions to passengers as needed and manage customer lines when necessary.
Assesses the safety and security conditions in and around the terminal reserve including passenger dock and terminal. Reports conditions to Port Managers and provides clean up or coordinates addressing item identified. - Other duties to support passenger and freight traffic flow as assigned by the Seward Port Managers.
FACTOR 1: Technical and Operational Knowledge
Requires knowledge of passenger operations and directing safe movement of pedestrians. Ability to coordinate with multiple entities and drivers to ensure smooth and safe traffic flow and passenger flow in the terminal operating area. Knowledge and experience in problem solving and conflict resolution between multiple parties. Exercises sound judgment in making critical decisions.
FACTOR 2: Analytical Skills and Impact
Ability to make critical decisions, to analyze complex information, identify problem areas, and to develop plans to address identified issues. Coordinates traffic flow between contractors, passengers and various transportation providers.
FACTOR 3: Supervision and Control
The incumbent has no direct supervisory responsibilities. Provides oversight and direction to transportation providers, railroad, and passenger personnel. Manages and evaluates traffic patterns, pedestrian travel, and contractor movement in the terminal operating areas.
FACTOR 4: Communication
Must be able to communicate effectively, verbally and in writing. Contacts are made mostly in person, and via telephone and email with ARRC employees, ARRC tenants, permit holders, personnel in private business and government agencies, and the general public. Contacts are made for the purpose of coordinating continuously changing traffic patterns and operations.
FACTOR 5: Working Conditions
Majority of work will be performed outdoors in all types of weather conditions. Some work may be performed inside the terminal building and in an office environment. Some light lifting may be required, up to 50 lbs. Requires the ability to travel for a few days at a time and be able to provide own local transportation.Education Requirements
High school graduation or GED equivalent.
Work Experience
Experience in managing and communicating with multiple entities is a requirement. Knowledge of the local community including its history and attractions is preferred.
Certification/License Requirements
Must have a valid driver’s license.
Ability to obtain a TWIC card.
Preferred Qualifications
Holds a valid and active TWIC card.
Please include any REQUIRED AND DESIRED QUALIFICATIONS in your APPLICANT PROFILE and/or RESUME. If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment and whether full- or part-time. Your application will be closely reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant will not advance to the interview and selection phase of the recruitment.IF you are select for an interview, then you MUST be able to submit a copy of a current drivers record that reflects the past three (3) years of driving history.
The State of Alaska DMV Driving Records are available online: https://online.dmv.alaska.gov/onlinedrivingrecords
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.
For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
Alaska Railroad Human Resources DepartmentE-Mail: arjobinfo@akrr.comMailing Address: P.O. Box 107500, Anchorage, AK 99510-7500
Street Address: 327 West Ship Creek, Anchorage, AK
Fax Number: (907) 265-2542
Alaska Railroad Corporation is an equal opportunity employer
- 1 Day Ago
Air Traffic Control Specialist
- US Federal Aviation Administration
-
Juneau, AK
FULL_TIME
- Duties Provides oversight of flight services performance, costs and customer satisfaction within the National Airspace System (NAS). Recommends organizational positions on major programs and issues to...
- 13 Days Ago
Petersburg Medical Center - Application
- Petersburg Medical Center
-
Petersburg, AK
FULL_TIME
- Position Description Petersburg Medical Center’s mission is excellence in healthcare services and promotion of wellness in our community. Our organization promotes certain guiding values that direct o...
- 18 Days Ago
Court Case Manager 1 - (41-3044; 41-3257) Anchorage Criminal & Traffic Division
- State of Alaska
-
Anchorage, AK
FULL_TIME
- The Criminal & Traffic Division of the Anchorage Trial Court is accepting applications for a Court Case Manager 1 (salary range 10). This exciting position will be responsible for file maintenance and...
- 3 Days Ago
Public Notice for Alaska Flight Service Station Air Traffic Control Specialist
- Federal Aviation Administration
-
Juneau, AK
FULL_TIME
- Air Traffic Control Specialist Trainee for Flight Service Stations in the State of Alaska.The State of Alaska has the only Federal Flight Service Stations.
- 1 Month Ago
Credit Analyst
- State of Alaska
-
Anchorage, AK
FULL_TIME
- The Fixed Income Credit Analyst is primarily responsible for working with and leveraging the time of the Fixed Income Portfolio Managers. This newly created position will work with the portfolio manag...
- 18 Days Ago
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0 Contact Center Traffic and Scheduling Analyst jobs found in Juneau, AK area
Compensation Analyst -HR Generalist
- Smart IT Frame LLC
-
Juneau, AK
- Compensation Analyst-(Hr/Payroll)-HR Generalist Facility Name: Ethel Lund Medical Center Facility Address: Juneau, AK 99...
- 4/26/2024 12:00:00 AM
Travel Ultrasound Technologist - $1,190 per week
- TRS Healthcare
-
Juneau, AK
- Supplemental Health Care is seeking a travel Ultrasound Technologist for a travel job in Juneau, Alaska. Job Description...
- 4/26/2024 12:00:00 AM
AK - Compensation Analyst - Juneau
- Becker Health
-
Juneau, AK
- Job Description: 10k relocation SEARHC is a non-profit health consortium which serves the health interests of the reside...
- 4/24/2024 12:00:00 AM
Compensation Analyst Juneau
- ICONMA, LLC
-
Juneau, AK
- Compensation Analyst Location: Juneau, AK Duration: Fulltime Description: Reporting to the Director of HR Operations, th...
- 4/24/2024 12:00:00 AM
AK - Compensation Analyst - Juneau
- HexaQuEST Global - Healthcare
-
Juneau, AK
- Job Description: 10k relocation SEARHC is a non-profit health consortium which serves the health interests of the reside...
- 4/24/2024 12:00:00 AM
Director, Americas Cloud Economist
- Nutanix
-
Juneau, AK
- Nutanix is disrupting the multi-billion-dollar enterprise data center market by pioneering an enterprise cloud platform ...
- 4/24/2024 12:00:00 AM
Travel Nurse RN - Telemetry - $1,150 per week
- Hiring Now!
-
Juneau, AK
- Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Juneau, Alaska. Job Descript...
- 4/23/2024 12:00:00 AM
Travel Medical Technologist - $1,050 per week
- Hiring Now!
-
Juneau, AK
- Supplemental Health Care is seeking a travel Medical Technologist for a travel job in Juneau, Alaska. Job Description & ...
- 4/23/2024 12:00:00 AM
About Juneau, Alaska
According to the United States Census Bureau, the borough has an area of 3,255 square miles (8,430 km2), making it the third-largest municipality in the United States by area (the largest is Yakutat City and Borough, Alaska).[dubious – discuss] 2,716.7 square miles (7,036 km2) of it is land and 538.3 square miles (1,394 km2) of it (16.54%) is water.
Central (downtown) Juneau is at 58°18′07″N 134°25′11″W / 58.30194°N 134.41972°W / 58.30194; -134.41972. The City and Borough of Juneau includes Douglas Island, a tidal island to the west of mainland Juneau. Douglas Island can be reached via the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$63,583 to $82,822
Juneau, Alaska area prices
were up 2.8% from a year ago
were up 2.8% from a year ago