Contact Center Traffic and Scheduling Analyst jobs in Modesto, CA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Traffic and Scheduling Analyst jobs

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Board Certified Behavior Analyst (Case Manager)
  • CALIFORNIA AUTISM CENTER
  • Merced, CA FULL_TIME

  •  

    We are looking for a Behavior Analyst to join our Merced team, and work with our clients to help them identify and correct problematic behaviors in their lives. We focus on natural interventions, monthly in-house continued education units (CEUs), and a competitive CEU budget for conferences, workshops, or webinars. We specialize in early intervention services for children 18 months to six years.
     
     
     
    Who are Case Managers (BCBA)?
     
    A Case Manager, aka Board Certified Behavior Analyst (BCBA), will work under the Treatment Center Director and be responsible for implementing behavior intervention plans. The BCBA will also supervise and support Registered Behavior Technicians providing Applied Behavior Analysis (ABA) therapy. Along with:
    • Conducting initial assessment with the client to determine a treatment plan.
    • Work collaboratively with families, educators, and other professionals to obtain better insight into the client's concerns.
    • Conducting naturalistic observations of clients within individual and group settings.
    • Creating simulated conditions where you will observe the behavior of each client.
    • Formulating an appropriate treatment plan sensitive to clients' cognitive, social, emotional, and sensory needs.
    • Administering treatment and tailoring intervention plans as needed.
    • Suggesting additional treatment by other professionals, as required.
    • Operating within time, financial, and other resource constraints insofar as possible.
    • Review and sign off on behavior plans, offer training to direct support staff, and provide field supervision when necessary.
    • Remaining abreast of changes in research on evidence-based practices.
    • Perform other duties as assigned.
    This position is a full-time salary, exempt position with benefits.
     
    What makes California Autism Center great?
    • Behavioral Health Center of Excellence (BHCOE) accreditation and distinction among ABA therapy providers. The only company in the Central Valley that has demonstrated commitment to quality ABA services.
    • We are a center-based autism provider (no traveling to clients' homes).
    • Regular mentorship from experienced director-level BCBAs for newly certified BCBAs or collaboration with experienced BCBAs looking for like-minded individuals.
    • Competitive base pay based on experience with merit increases on performance (evaluations conducted quarterly).
    • Growing company with opportunity for advancement and professional growth beyond a BCBA with possible advancement to Director positions.
    • A supportive environment focused on career development and a positive culture focused on work/life integration that ensures manageable caseloads to prevent burnout (no night or weekend expectations, observing typical business hours).
    • A dedicated Administrative team to support the intake process, scheduling, authorization, and billing, with credentialing and recruitment of behavior technicians.
    • A dedicated training team to support the training and development of Registered Behavior Technicians.
    Ready to join our team? If not, here are six reasons you should work for a BHCOE-accredited company like California Autism Center.
     
    Seeking a behavior analyst who has:
    • A Master's degree, PsyD., or Ph.D. from an accredited college or university with a concentration in early childhood education/development, special education, psychology, or related field, with specialized knowledge of behavioral health and treatment philosophies and professional practices.
    • At least three years of related professional experience working with children with Autism Spectrum Disorder (ASD) in a multidisciplinary team setting.
    • Knowledge of early childhood and autism assessment tools and procedures, and a thorough understanding of child development. Experience developing positive behavior supports plans and programs; experience teaching social interaction and play skills.
    • Knowledge of current methods of technicians of applied behavior analysis and discrete trial training; ability to communicate effectively verbally and in writing with clients, parents, and professionals; competence in analyzing assessment results, designing appropriate individuals' treatment plans and behavioral programs, and monitoring progress.
    • Two or more years of experience providing staff direction and development in a supervisory role.
    • Excellent verbal and report writing skills.
    • Calm, empathic, and patient.
    • The ability to remain composed and adherent to best practices, even when under duress.

     

  • 2 Days Ago
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Scheduling Specialist
  • Availability Professional Staffing
  • Oakdale, CA FULL_TIME
  • Scheduling SpecialistTemp to HireOakdale, CAComp: $22-$24/hrShifts: Day, Swing, Grave shifts Join our team as an Scheduling Specialist, where you'll play a crucial role in providing comprehensive admi...
  • 25 Days Ago
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Scheduling Specialist
  • Availability Professional Staffing
  • Oakdale, CA FULL_TIME
  • Scheduling SpecialistTemp to HireOakdale, CAComp: $22-$24/hrShifts: Day, Swing, Grave shifts Join our team as an Scheduling Specialist, where you'll play a crucial role in providing comprehensive admi...
  • 25 Days Ago
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Surgery Scheduling Associate (Outpatient)
  • Adventist Health
  • Sonora, CA FULL_TIME
  • Adventist Health Sonora has been one of the area's leading healthcare providers since 1900. We are comprised of a 72-bed hospital, 30 medical offices, comprehensive cancer care and a vast scope of awa...
  • 1 Day Ago
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Scheduling Clerk - Production
  • G3 Enterprises
  • Modesto, CA FULL_TIME
  • Why G3? G3 Enterprises is an industry leader in packaging, logistics, real estate and minerals solutions. Our diverse portfolio of businesses create a variety of opportunities for career growth. We be...
  • 1 Day Ago
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Sr. Scheduling Clerk
  • G3 Enterprises
  • Modesto, CA FULL_TIME
  • Why G3? G3 Enterprises is an industry leader in packaging, logistics, real estate and minerals solutions. Our diverse portfolio of businesses create a variety of opportunities for career growth. We be...
  • 1 Day Ago
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0 Contact Center Traffic and Scheduling Analyst jobs found in Modesto, CA area

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Business Systems Analyst (OTM - Oracle Transportation Management)
  • Premier Paths
  • Modesto, CA
  • Location Modesto, CA No Remote **Exciting opportunity to work with a continuously growing company that is well-respected...
  • 5/6/2024 12:00:00 AM
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Business Systems Analyst (OTM - Oracle Transportation Management)
  • Oculus Search Partners LLC
  • Modesto, CA
  • Location Modesto, CA No Remote **Exciting opportunity to work with a continuously growing company that is well-respected...
  • 5/5/2024 12:00:00 AM
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Travel Physical Therapist - $2,462 per week
  • Hiring Now!
  • Modesto, CA
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Modesto, California. Job Description...
  • 5/4/2024 12:00:00 AM
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Administrative Specialist
  • Department Of The Treasury
  • Modesto, CA
  • Duties WHAT IS THE LARGE BUSINESS AND INTERNATIONAL (LB&I)DIVISION? A description of the business units can be found at:...
  • 5/4/2024 12:00:00 AM
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20 Day TK/K Paraeducators - Short Term
  • Hughson Unified School District
  • Hughson, CA
  • About the Employer Welcome to the Hughson Unified School District! We are a Preschool - 12th grade district located in S...
  • 5/4/2024 12:00:00 AM
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Business Systems Analyst (OTM - Oracle Transportation Management)
  • Ssgnetwork
  • Modesto, CA
  • Location Modesto, CA No Remote **Exciting opportunity to work with a continuously growing company that is well-respected...
  • 5/3/2024 12:00:00 AM
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Travel CT Technologist - $2,482 per week
  • Hiring Now!
  • Modesto, CA
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in Modesto, California. Job Description & ...
  • 5/2/2024 12:00:00 AM
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Business Systems Analyst (OTM - Oracle Transportation Management)
  • Fowlerplacement
  • Modesto, CA
  • Location Modesto, CA No Remote **Exciting opportunity to work with a continuously growing company that is well-respected...
  • 5/2/2024 12:00:00 AM
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About Modesto, California

Modesto /məˈdɛstoʊ/ (Spanish for "modest"), officially the City of Modesto, is the county seat and largest city of Stanislaus County, California, United States. With a population of approximately 201,165 at the 2010 census, it is the 18th largest city in the state of California and forms part of the Modesto–Merced combined statistical area. The Modesto Census County Division, which includes the cities of Ceres and Riverbank, had a population of 312,842 as of 2010[update]. Modesto is located in the Central Valley, 90 miles (140 km) north of Fresno, 40 miles (64 km) north of Merced, California, ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$61,555 to $80,180
Modesto, California area prices
were up 2.5% from a year ago
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