Contact Center Traffic and Scheduling Analyst jobs in Nashua, NH
Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst jobs
- Triangle Credit Union
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Nashua, NH
FULL_TIME
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This position is onsite in Nashua NH
Essential Functions & Responsibilities: - Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, while embracing and using the "Service Strategies" concepts. Opening accounts for new members and working to identify their perceived and unperceived needs, while maintaining absolute confidentiality, in regard to internal and external member information. - Professionally handle a large volume of inbound and outbound telephone calls. - Handle member account transactions with accuracy and a sense of urgency. - Work collaboratively with all internal members to resolve member inquiries in a timely and efficient manner. - To respond to all telephone and/or E-mail correspondences on the same day as they are received. Promote products and services via Sales Strategies, to meet or exceed department and company objectives; cross-selling. - On-line chat and e-mails, accurately input consumer loan applications (with assistance), answer basic questions, analyze credit reports, process banking transactions, quoting payoffs, setting up membership via on-line applications, troubleshooting on-line banking issues and set ups, and any job functions a "virtual branch" would handle. - Remain current, regarding TCU Products and Services, by previewing information provided. Seeking answers about such products and services and by participating in on-going training. Using knowledge of TCU products, services, and knowledge of operations to maintain and grow the membership by applying Sales Strategies that lead to, increased member loyalty through the use of both Service and Sales Strategies. Meet annual sales goal and maintain absolute confidentiality regarding member information. - Performs other duties, as assigned. Knowledge and Skills: Experience * One year (1) to three (3) years of similar or related experience * Experience in a Contact Center Environment, preferred * Previous Member/Customer Service, required * Financial Services experience, a plus * Previous Lending experience, a plus Education A high school education or GED Higher education, a plus Interpersonal Skills Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others, inside and/or outside of the organization for purposes of giving or obtaining information, building relationships, and/or soliciting cooperation. Other Skills * Sales Acumen * Strong Computer Skills * Good Communication Skills * Detail Oriented * Multitasking * Problem-Solving Skills, essential * Organizational Skills * Attention to Detail * Basic Math Skills * Ability to work independently and/or part of a team * Bilingual in Spanish is required Physical Requirements The ability to sit for extended periods of time The ability to bend, twist, squat, and reach Work Environment Non-member facing/fast paced/team oriented possible work from home Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at 603-889-2470 for other options to apply.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
- 1 Month Ago
- Sideline Traffic Controll LLC
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Swanzey, NH
FULL_TIME
- OverviewWe are seeking a skilled Traffic Controller to join our team. The ideal candidate will have experience in various heavy equipment operations and construction site management. Responsibilities-...
- 17 Days Ago
- Warde Rehabilitation And Nursing Center
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Windham, NH
FULL_TIME
- DescriptionWarde Senior Living in Windham, NH is looking for an experienced Full time Scheduling/Central Supply Coordinator to join our administrative team. This position is also tasked with preparing...
- 25 Days Ago
- The stepping stones group
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Nashua, NH
FULL_TIME
- Job Description Center-Based Board Certified Behavior AnalystCommunity Autism Services - The Stepping Stones Group We are seeking a full-time BCBA to join our Nashua, NH team. You'll receive strong pr...
- 7 Days Ago
- Heaven Sent Home Care & Staffing Solutions
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Nashua, NH
FULL_TIME
- Overview: Heaven Sent Home Care and Staffing Solutions is a family owned and operated agency based out of Nashua, NH. We are seeking an experienced Scheduling Staffing Coordinator to join our team! Be...
- 1 Day Ago
- BAE Systems
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Nashua, NH
FULL_TIME
- Job Description See what you’re missing. Our employees work on the world’s most advanced electronics –from detecting threats for F-35 pilots to illuminating the night for soldiers. Spanning air, land,...
- 29 Days Ago
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0 Contact Center Traffic and Scheduling Analyst jobs found in Nashua, NH area
- Alexander Technology Group
-
Nashua, NH
- Alexander Technology Group is currently working with a Managed Service Provider that is looking to hire a Systems Analys...
- 12/12/2024 12:00:00 AM
- Mass General Brigham
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Windham, NH
- Mass General Brigham is seeking a Registered Nurse (RN) Ambulatory Surgery for a nursing job in Windham, New Hampshire. ...
- 12/12/2024 12:00:00 AM
- Klaviyo
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Boston, MA
- At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brin...
- 12/11/2024 12:00:00 AM
- Hiring Now!
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Nashua, NH
- Supplemental Health Care is seeking a travel nurse RN Dialysis for a travel nursing job in Nashua, New Hampshire. Job De...
- 12/11/2024 12:00:00 AM
- firstPRO, Inc
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Newton, MA
- firstPRO is now accepting resumes for a Service Desk Team Lead in Newton, MA. This is a direct hire role and onsite 3 da...
- 12/9/2024 12:00:00 AM
- Syntricate Technologies
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Nashua, NH
- Hi Friend Hope you are doing well Number of position : 3 Only Full Time - No C2C and No Contract I, Abhishek would like ...
- 12/9/2024 12:00:00 AM
- Patterns Behavioral Services, Inc.
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Nashua, NH
- Patterns Behavioral Services, Inc. - Identifying Patterns, Changing Trajectories Hiring BCBAs to serve clients in clinic...
- 12/8/2024 12:00:00 AM
- Tufts Medicine
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Tyngsboro, MA
- Hours: 40 hours per week - Monday through Friday Location: Hybrid model. Will require an onsite presence at our Tyngsbor...
- 12/8/2024 12:00:00 AM
About Nashua, New Hampshire
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