Contact Center Traffic and Scheduling Analyst jobs in New Bedford, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

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11 Contact Center Traffic and Scheduling Analyst jobs found in New Bedford, MA area

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Sales Rep for Work from Home Position with Warm Leads
  • Bogden Agency
  • Plymouth, MA
  • Flexible work schedule with ability to work from home! No more traffic! Stay safe while serving ... Your job is to contact these families and set phone or tele-sales appointments, where you will help ...
  • yesterday

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Director of Workforce Management
  • EDI Specialists, Inc.
  • Raynham, MA
  • The Director WFM supports contact center operations. They are responsible for forecasting, capacity planning, scheduling, real time management, reporting and analytics. Identifies opportunities for ...
  • yesterday

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Insurance Sales
  • The Monteith Group
  • Warwick, RI
  • Contact our ready to purchase consumers every week with our lead system * Schedule 4-8 appts ... call center, telemarketing, solar, time share, timeshare, travel, real estate, mortgage broker ...
  • 5 days ago

New Bedford is a city in Bristol County, Massachusetts, United States. As of the 2010 census, the city had a total population of 95,072, making it the sixth-largest city in Massachusetts. New Bedford is nicknamed "The Whaling City" because during the 19th century, the city was one of the most important whaling ports in the world, along with Nantucket, Massachusetts and New London, Connecticut. The city, along with Fall River and Taunton, make up the three largest cities in the South Coast region of Massachusetts and is known for its fishing fleet and accompanying seafood producing industries ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$48,416 to $65,497
New Bedford, Massachusetts area prices
were up 1.6% from a year ago