Contact Center Traffic and Scheduling Analyst jobs in Phoenix, AZ

A premier Arizona Plaintiffs employment law firm is looking for a Legal Assistant with at least 2 years experience to join our team! The ideal candidate for this role will be an eager learner who has some legal experience and background and is looking to work on a close-knit team.

Legal Contact Center Representative (LCCR) speaks with prospective clients via telephone, asks a series of questions for the purpose of compiling data, and then uses this data to determine the best course of action for that client. The LCCR is a hybrid position and requires an individual that is highly organized and professional.

Responsibilities:

● Maintaining a positive, empathetic, and professional attitude toward clients at all times.

● Responding promptly to client inquiries.

● Communicating with clients through various channels.

● Keeping records of client interactions, transactions, comments, and complaints.

● Communicating and coordinating with colleagues as necessary.

● Setting appointments using Calendly.

● Providing feedback on the efficiency of the customer service process.

● Ensure client satisfaction and provide professional customer support.

Requirements:

● Human Resources or related certification (preferred but not required).

● 2 years of experience as an HR Assistant or Paralegal (preferred but not required).

● Full understanding of HR functions and best practices.

● Proficient using computers.

● Experience working with customer support.

● Typing Skills - 35 wpm

Attributes:

● Strong customer service skills and professional demeanor.

● Ability to handle confidential information.

● Excellent communication skills - written, verbal and active listening

● Positive, upbeat, friendly, respectful, and helpful attitude

● Pride in getting work done accurately and timely

● Must be dependable/punctual with regular attendance.

● Ability to stay calm when clients are stressed or upset.

● Detail Oriented

● Has a “heart of service to others”

● Adaptable/flexible (with schedule)

● Follows up and follows through on commitments

● Heart full of gratitude toward clients and co-workers

● Engaging - Able to develop great rapport with clients

Internet Service Requirements:

o Internet access provided by a cable or fiber optic provider

o Minimum upload speed of 20 Mbps

o Minimum download speed of 100 Mbps

o Maintaining an uninterrupted internet connection is a requirement of the Hydrid position. You may be asked to upgrade your existing service or switch providers to meet the job requirements.

Working Conditions

● Constant usage of phone and computer systems

● Dedicated home workspace free of noise and distractions

● Physical Demands Constant sedentary work. You will typically be sitting for most of the time.

● Monday and Friday work from home (Tuesday - Wednesday - Thursday in office)

DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Employment & labor law: 1 year (Required)
• legal office/human resources: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: Hybrid remote in Phoenix, AZ 85003