Contact Center Traffic and Scheduling Analyst jobs in Somerville, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

85 Contact Center Traffic and Scheduling Analyst jobs found in Somerville, MA area

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Member Service Guide Team Supervisor
  • Devoted Health
  • Waltham, MA
  • The Member Service Supervisor for our Waltham, MA Contact Center will be responsible for ... Analyze trends based on historical data to close performance gaps ensuring established service ...
  • yesterday

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Member Experience - Operations Analyst
  • Devoted Health
  • Waltham, MA
  • We want to put people center stage, not process or profit. We are guided by a deep belief that ... Forecast operational volumes and help managers build schedules to match supply and demand * Help ...
  • yesterday

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Physician / Psychiatry / Massachusetts / Permanent / Adult Outpatient
  • StaffPhysicians.com
  • Boston, MA
  • CompHealth is currently assisting a Boston, Massachusetts medical center with their search for an ... schedule. To get started, please contact Pamela Mead directly at , text or email your CV and ...
  • 3 days ago

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Business Analyst
  • iboss
  • Boston, MA
  • The Business Analyst shall be primarily focused on tracking, reporting, and scheduling internal ... bridges, contact key personnel, document events and report to executive leadership * Elite ...
  • 4 days ago

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Reporting Analyst
  • iboss
  • Boston, MA
  • The Reporting Analyst shall be primarily focused on tracking, reporting, and scheduling internal ... bridges, contact key personnel, document events and report to executive leadership * Elite ...
  • 4 days ago

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General Manager
  • ClearChoice Dental Implant Centers
  • Woburn, MA
  • Responsible for ensuring the development of center staff is scheduled and able to coach and manage performance as necessary. * Reviews and approves preparation of accounting analysis for budgetary ...
  • 5 days ago

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Principal Application Support Engineer
  • DTCC
  • Boston, MA
  • ... job scheduling is required (Windows Server, UNIX, Linux) • Strong analytical/troubleshooting ... Client Contact Center is nice to have • Experience in Python scripting is nice to have • ...
  • 6 days ago

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Security Manager
  • CBRE
  • Boston, MA
  • ... operation center. Works with human resources manager in handling issues related to security ... Manages security scheduling and payroll functions. Oversees the control of access to buildings and ...
  • 6 days ago

According to the United States Census Bureau, Somerville has a total area of 4.2 square miles (11 km2), of which 4.1 square miles (11 km2) is land and 0.1 square miles (0.26 km2) (2.61%) is water. Somerville is bordered by the cities of Cambridge, Medford, Everett, Arlington and the Boston neighborhood of Charlestown. It is located on the west bank of the Mystic River. Millennia ago, glaciation left a series of drumlins running west to east across the landscape of what would become Somerville. These ridges would later become known as the "Seven Hills" of Somerville (like many other cities clai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$51,848 to $70,138
Somerville, Massachusetts area prices
were up 2.5% from a year ago