Contact Center Traffic and Scheduling Analyst jobs in Weymouth, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

27 Contact Center Traffic and Scheduling Analyst jobs found in Weymouth, MA area

A
Life Insurance Agent - (Remote)
  • Assurance
  • North Quincy, MA
  • You ARE NOT in a call center 8 hours per day waiting for the phone to ring, prospecting and ... Detailed analytics on your sales performance Requirements to access Assurance Life platform: * 10+ ...
  • yesterday

A
Life Insurance Sales License Required
  • Assurance
  • North Quincy, MA
  • You ARE NOT in a call center 8 hours per day waiting for the phone to ring, prospecting and ... Detailed analytics on your sales performance Requirements to access Assurance Life platform: * 10+ ...
  • yesterday

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10+ State Licensed Life Insurance Agent - 3x Daily Payout!
  • Assurance
  • North Quincy, MA
  • You ARE NOT in a call center 8 hours per day waiting for the phone to ring, prospecting and ... Detailed analytics on your sales performance Requirements to access Assurance Life platform: * 10+ ...
  • yesterday

A
Licensed Life Insurance Agent - Industry-best Comp Plan, Total Work Freedom
  • Assurance
  • North Quincy, MA
  • You ARE NOT in a call center 8 hours per day waiting for the phone to ring, prospecting and ... Detailed analytics on your sales performance Requirements to access Assurance Life platform: * 10+ ...
  • yesterday

A
10+ State Licensed Life Insurance Agent (Remote)
  • Assurance
  • North Quincy, MA
  • You ARE NOT in a call center 8 hours per day waiting for the phone to ring, prospecting and ... Detailed analytics on your sales performance Requirements to access Assurance Life platform: * 10+ ...
  • yesterday

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Physician / Psychiatry / Massachusetts / Permanent / Adult Outpatient
  • StaffPhysicians.com
  • Boston, MA
  • CompHealth is currently assisting a Boston, Massachusetts medical center with their search for an ... schedule. To get started, please contact Pamela Mead directly at , text or email your CV and ...
  • yesterday

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Principal Application Support Engineer
  • DTCC
  • Boston, MA
  • ... job scheduling is required (Windows Server, UNIX, Linux) • Strong analytical/troubleshooting ... Client Contact Center is nice to have • Experience in Python scripting is nice to have • ...
  • 4 days ago

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Dialysis Patient Care Technician Floater - PCT "SIGN-ON BONUS"
  • U.S. Renal Care
  • Quincy, MA
  • Obtain blood samples for laboratory analysis as required to complete physician orders. Perform ... Safely initiate and terminate dialysis treatments per center protocol, and within scope of practice ...
  • 4 days ago

Weymouth is a city in Norfolk County, Massachusetts, one of 13 Massachusetts municipalities that city forms of government while retaining "town of" in their official names. It is named after Weymouth, Dorset, a coastal town in England, and is the second-oldest settlement in Massachusetts. It is one of the South Shore's more affordable towns and offers a short commute into Boston, MBTA bus and rail service, and a town beach. As of the 2010 census, Weymouth had a total population of 55,643. Weymouth is located at 42°12′23″N 70°56′45″W / 42.20639°N 70.94583°W / 42.20639; -70.94583 (42.206458, ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$49,748 to $67,299
Weymouth, Massachusetts area prices
were up 1.6% from a year ago