Contact Center Traffic and Scheduling Analyst, Sr. jobs in Bellingham, WA

The didgwálic Wellness Center is seeking a Business Systems Analyst to join our integrated care clinic that combines primary care, behavioral health, and opiate treatment all in place. This is an excellent opportunity to be employed in an environment that believes in the holistic approach to healthcare and demonstrates a commitment to employee wellbeing by providing a supportive environment that encourages personal and professional growth.

Our mission is to improve outcomes with quality health care solutions by removing barriers to treatment. Our comprehensive services include primary care, behavioral health, and opiate treatment in a dedicated care team model. We also go beyond these services to support our clients by offering a range of services like transportation, childcare, dental services, acupuncture, yoga, case management, and even free lunches while onsite. Our beautiful, state-of-the-art facility is located near Anacortes, Washington.

At didgwálic Wellness Center, we prioritize the well-being of our patients and staff alike. We offer our employees an excellent total compensation package, that includes some of the following. If this sounds like an opportunity, you’re interested in exploring further please apply today! We’re excited to meet you!

Some of Our Benefits Include:

• Competitive base compensation, with annual reviews for increase
• Comprehensive health, dental, and vision insurance with; no, to little out-of-pocket costs
• Employer-paid life insurance, AD&D, short- and long-term disability
• 401(k) Retirement Plan with up to a 4% employer contribution
• 4 weeks of Paid Time Off (PTO)
• 12 paid holidays observed
• Great working hours for work-life balance
• Onsite snacks and meals during employee recognition events (often times monthly)
• Generous professional development and reimbursement for required professional license and certification renewals

What you’ll do:

• Design and facilitate requirements workshops, user research sessions, and collaborative design sessions. Establish and foster good working relationships with business partners, stakeholder groups, and fellow team members, providing ongoing communication and check-ins.
• Document functional requirements, user interaction requirements, non-functional requirements, specifications, and acceptance criteria to support software development, quality assurance, support and learning materials, and other downstream development support processes.
• Use agile methodologies to break complex feature requirements into manageable chunks of system build work that will deliver value to the end user at a rapid pace.
• Use the vendor’s proprietary software system tools to build and configure features and modules that meet the organization’s business needs.
• Manage a process to structure, organize, and prioritize analysis and build efforts to ensure work efforts align with user expectations.
• Work with vendors to ensure standard system configurations and custom application development appropriately meet business requirements.
• Implement data driven decision making, using data analysis, reporting, and BI.
• Analyze data to create reports and data visualizations, such as charts, graphs, and dashboards, to present complex data in an understandable format.
• Translate business requirements into reporting frameworks and technical definitions for development and ongoing enhancement of data collection and management.
• Use querying tools and languages such as T-SQL to analyze data to inform business decisions, validate system behavior, and aid in QA of data.
• Create training documentation to support new system features or changes in workflows.
• Provide training and presentations on new products/features.
• Respond to service requests, resolving issues and documenting root cause and problem resolution knowledge base items.
• Identify and log project risks and issues.
• Manage competing stakeholder project priorities to maximize value and efficiency.
• Escalate project issues to managers as appropriate.
• Additional duties as assigned by the IT Director.

Must haves:

• Experience working in a healthcare setting, supporting electronic healthcare systems.
• Must have diagnostic and problem-solving skills, as well as experience analyzing data to develop data models and solve complex business problems.
• Minimum 5 years of experience performing progressively more complex and responsible BA tasks.
• Knowledge and use of MS Visio, PowerPoint, MS Office Suite, and T-SQL.
• Solid working knowledge of tools and techniques used for requirements elicitation, analysis, documentation, and validation.
• Must have excellent communication skills, be empathetic, confident, clear, concise, honest, and approachable to foster a shared understanding of requirements, successful conflict resolution, group facilitation and status reporting.
• Ability to manage and be proficient in small to large scale change management initiatives.
• Bachelor’s degree is required.
• Ability to work well with others including teammates and external stakeholders.
• Ability to work in a multi-culture environment, understands the social and cultural context of the patients at the didgwálic Wellness Center. Understands the role of trauma, historical, community, family, and personal experience in wellness and recovery.
• Understands and adheres to state (RCW, WAC) and federal confidentiality regulations (42 CFR part 2) and HIPPA regulations.
• Must pass extensive criminal background check and pre-employment drug screening.
• Tribal affiliation a plus!