Contact Center Traffic and Scheduling Analyst, Sr. jobs in Olathe, KS

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

33 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Olathe, KS area

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Medical Information Specialist Trainee (Life Science Grad)
  • ProPharma Group
  • Overland Park, KS
  • Contact center intake, data entry and triage of adverse events, product complaints and medical ... Strong cognitive abilities, including verbal reasoning, critical thinking and analytical ability
  • 2 days ago

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Sales Rep for Work from Home Position with Warm Leads
  • Bogden Agency
  • Kansas City, MO
  • Flexible work schedule with ability to work from home! No more traffic! Stay safe while serving ... Your job is to contact these families and set phone or tele-sales appointments, where you will help ...
  • 2 days ago

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Line Worker
  • Premier Employee Solutions
  • Lenexa, KS
  • Arrive to work on time and work during scheduled hours, working additional overtime as needed ... Refer to job specific Job Safety Analysis. * Perform all work activities in a safe manner. Maintain ...
  • 4 days ago

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Resident Care Director / Registered Nurse Manager / RN
  • Sunrise Senior Living
  • Lenexa, KS
  • A career at Sunrise Senior Living means something. It means you know your work will have a positive ... scheduling, and daily operations supervision. - Experience tracking, trending, and analyzing ...
  • 4 days ago

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Travel Nurse RN - Cardiology - $1,674 per week
  • NurseFly Travel Nursing
  • Overland Park, KS
  • Main EntranceCost Center: 63622General InformationUnit Specifics:Number of Beds : 45Patient Ratios ... schedule options, etc. parseGeneralComments Comments N/A Contact: Chelsea Mcpherran Resource ...
  • 5 days ago

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Program Manager, Lee's Summit, MO, US ID #18113
  • Cherokee Federal
  • Lee's Summit, MO
  • ... Center in Lee's Summit, MO and File Storage Facility (FSF) in Harrisonburg, VA. The mission is to ... This position requires extensive analytical ability to develop complex statistical analysis, cost ...
  • 5 days ago

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Senior Mechanical Maintenance Technician
  • Wescon Plastics
  • Kansas City, MO
  • Diagnose, analyze and repair electro-mechanical and instrumentation equipment using meters, gauges ... Complete/perform PM assignments and documentation as scheduled. * Effectively communicate with Team ...
  • 5 days ago

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Manufacturing Assembler
  • Peoplelink Staffing Solutions
  • Lenexa, KS
  • This is a contact position with an opportunity to showcase your skills and experience. Pay rate is ... International Traffic in Arms Regulation/Export Administration Regulations (ITARE/EAR) clearance is ...
  • 6 days ago

Olathe (/oʊˈleɪθə/ oh-LAY-thə) is the county seat of Johnson County, Kansas, United States. It is the fourth most populous city in the Kansas City Metropolitan Area and Kansas. With a 2010 population of 125,872. By 2017, the Census Bureau estimated Olathe's population had grown to 137,472. It is the headquarters of Garmin. Olathe is bordered by the cities of Lenexa to the north, Overland Park to the east, De Soto to the northwest, and Gardner to the southwest. According to the United States Census Bureau, the city has a total area of 60.42 square miles (156.49 km2) of which 59.66 square mile...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$54,730 to $74,974
Olathe, Kansas area prices
were up 1.7% from a year ago