Contact Center Traffic and Scheduling Analyst, Sr. jobs in Reading, PA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

T
Bridge Inspector Team Lead
  • Traffic Planning & Design Career Center
  • Pottstown, PA FULL_TIME
  • Ranked the overall #4 Best Civil Engineering Firm to Work for in the Nation (#1 in our size category), and residing on the list of the Engineering News Record (ENR)’s Top 500 Design Firms in the nation, TPD (Traffic Planning and Design, Inc.) is currently hiring experienced Certified Bridge Safety Inspectors.

     

    Our ideal candidate has minimum of 3 years of experience, a strong work ethic, a desire to learn, the willingness to work cohesively within a team, and the ability to work on multiple projects. Additionally, we offer a creative, flexible, supportive and fun environment!

     

    Duties and Responsibilities include, but are not limited to:

    • Assist in the planning and preparation of bridge inspections by collecting existing bridge reports and data, gathering equipment, coordinating inspection routes, etc.
    • Review and interpret plans and site layouts to obtain information about the bridges.
    • Assist in inspecting bridge superstructures, substructures, approach roadways, safety features (guide rail), stream channels, and signing as required for structural integrity, general safety, continued conformance to specifications and codes, and compliance with the National Bridge Inspection Standards NBIS and FHWA bridge inspection metrics.
    • Assigning Condition and Appraisal ratings to the various components of bridges in accordance with agency guidelines.
    • Collection of bridge inspection data and entry into PennDOT’s Bridge Management System using PennDOT’s electronic iForms and BMS2web    systems.
    • Reviewing construction site to monitor progress and other duties per the contract documents.
    • Serving as on-site project representative.

     

    Job Requirements

    • A Bachelor’s Degree in Engineering is desirable but not required.
    • Certified Bridge Safety Inspector (CBSI) or willingness to complete a 3-week training course and pass the test to become a Certified Bridge Safety Inspector (CBSI)
    • A willingness and ability to work both indoors and outdoors during all types of weather and year-round. Inspections may be performed day or night, with work periods longer than 8 hours.
    • The ability to navigate in and around bridge structures, which may require traversing rugged terrain with thick vegetation, working at heights, climbing, wading in waterways, working from a boat, and working in and around traffic.
    • Willingness to travel within PA (Travel time is paid)
    • Valid Driver’s License

     

    Don't meet every qualification or skill in the description? That's ok! We are fully committed to expanding our staff and culture to best serve our clients and our communities. If you are interested in this position but don't completely align with every qualification listed, we encourage you to apply. You may be what we are looking for, for this role or maybe for another open position. 

     

    At TPD we exist to improve the quality of life for the public, and are dedicated to Moving Forward Together®

     

  • Just Posted

T
Transportation Project Manager
  • Traffic Planning & Design Career Center
  • Pottstown, PA FULL_TIME
  • Ranked the overall #4 Best Civil Engineering Firm to Work for in the Nation (#1 in our size category), and residing on the list of the Engineering News Record (ENR)’s Top 500 Design Firms in the natio...
  • 3 Days Ago

T
Highway Engineer
  • Traffic Planning & Design Career Center
  • Pottstown, PA FULL_TIME
  • Ranked the overall #4 Best Civil Engineering Firm to Work for in the Nation (#1 in our size category), and residing on the list of the Engineering News Record (ENR)’s Top 500 Design Firms in the natio...
  • 4 Days Ago

T
Construction Inspector Supervisor
  • Traffic Planning & Design Career Center
  • Pottstown, PA FULL_TIME
  • Ranked the overall #4 Best Civil Engineering Firm to Work for in the Nation (#1 in our size category), and residing on the list of the Engineering News Record (ENR)’s Top 500 Design Firms in the natio...
  • 6 Days Ago

T
Construction Inspector
  • Traffic Planning & Design Career Center
  • Pottstown, PA FULL_TIME
  • Ranked the overall #4 Best Civil Engineering Firm to Work for in the Nation (#1 in our size category), and residing on the list of the Engineering News Record (ENR)’s Top 500 Design Firms in the natio...
  • 10 Days Ago

S
Traffic Control Agent (Flagger)
  • Stone Bridge Traffic Control
  • Reading, PA FULL_TIME,PART_TIME
  • Enjoy working outdoors? JOIN STONE BRIDGE TRAFFIC CONTROL! Stone Bridge Traffic Control is currently seeking reliable candidates to become Traffic Control Agents (Flaggers) in the Reading, PA area. Th...
  • Just Posted

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Reading, PA area

H
Travel Nurse RN - OR - Operating Room - $1,822 per week
  • Hiring Now!
  • Ephrata, PA
  • Supplemental Health Care is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Ephrata, Pennsylva...
  • 5/4/2024 12:00:00 AM

H
Travel Nurse RN - OR - Operating Room - $1,787 per week
  • Hiring Now!
  • Ephrata, PA
  • Supplemental Health Care is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Ephrata, Pennsylva...
  • 5/4/2024 12:00:00 AM

H
Senior Marketing Data Analyst
  • Hays Recruitment
  • Hays Investor Work for Hays About Us Find Us US EN For Job Seekers For Organizations Australia Austria Belgium Brazil Ca...
  • 5/4/2024 12:00:00 AM

H
Travel Nurse RN - Skilled Nursing - $1,716 per week
  • Hiring Now!
  • Reading, PA
  • Supplemental Health Care is seeking a travel nurse RN Skilled Nursing for a travel nursing job in Reading, Pennsylvania....
  • 5/2/2024 12:00:00 AM

H
Travel Nurse RN - Hospice - $2,040 per week
  • Hiring Now!
  • Hamburg, PA
  • Supplemental Health Care is seeking a travel nurse RN Hospice for a travel nursing job in Hamburg, Pennsylvania. Job Des...
  • 5/2/2024 12:00:00 AM

H
Travel Nurse RN - Manager - $1,716 per week
  • Hiring Now!
  • Pottstown, PA
  • Supplemental Health Care is seeking a travel nurse RN Manager for a travel nursing job in Pottstown, Pennsylvania. Job D...
  • 5/2/2024 12:00:00 AM

B
Senior IT Analyst
  • Buckeye
  • Allentown, PA
  • Buckeye is the premier infrastructure and logistics provider for the world's energy needs, both today and tomorrow. Sinc...
  • 5/2/2024 12:00:00 AM

H
Travel Physical Therapist - $1,804 per week
  • Hiring Now!
  • New Tripoli, PA
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in New Tripoli, Pennsylvania. Job Descr...
  • 5/2/2024 12:00:00 AM

Reading (/ˈrɛdɪŋ/ RED-ing; Pennsylvania German: Reddin) is a city in and the county seat of Berks County, Pennsylvania, United States. With a population of 87,575, it is the fifth-largest city in Pennsylvania. Located in the southeastern part of the state, it is the principal city of the Greater Reading Area, and is furthermore included in the Philadelphia-Reading-Camden PA-NJ-DE-MD Combined Statistical Area. The city, which is approximately halfway between the state's most populous city, Philadelphia, and the state capital, Harrisburg (as well as about halfway between Allentown and Lancaster)...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$67,422 to $91,417
Reading, Pennsylvania area prices
were up 1.5% from a year ago