Contact Center Traffic and Scheduling Analyst, Sr. jobs in Sumter, SC

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

2 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Sumter, SC area

A
Customer Account Advisor
  • Aarons
  • New Zion, SC
  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and ... Clean and certify merchandise in the Quality Assurance Center for all items personally returned
  • 3 hours ago

R
Shipping & Receiving Supervisor
  • Roper Staffing
  • Manning, SC
  • ... schedules are met. Job Responsibilities: · Manage all functions of Shipping and Receiving ... in contact with customers proactively to let them know when orders can ship and to resolve and ...
  • 12 hours ago

Sumter /ˈsʌmtər/ is a city in and the county seat of Sumter County, South Carolina, United States. Known as the Sumter Metropolitan Statistical Area, the namesake county adjoins Clarendon and Lee to form the core of Sumter-Lee-Clarendon tricounty area of South Carolina that includes the three counties in the east central Piedmont. The population was 39,643 at the 2000 census, and it rose to 40,524 at the 2010 census. Known as the Gamecock City,[citation needed] Sumter lies near the geographic center of the state of South Carolina at 33°55′37″N 80°21′49″W / 33.92694°N 80.36361°W / 33.92694; ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$50,141 to $68,688
Sumter, South Carolina area prices
were up 1.5% from a year ago