Credit Card Operations Supervisor jobs in Cape Coral, FL

Operations Supervisor

The Role:

Because we are growing, we are looking for a full-time operations supervisor to join our team. You will be reporting directly to the practice owner/founder and assisting with the day-to-day running of the operational side of the clinic. You must be able to work in a fast-paced environment and demonstrate extraordinary attention to detail - as well  as having a proven track record of being able to performance manage other people. If you need your hand held, to be told what to do, are forgetful or you need to be organized by someone else, this is NOT for you. 

If you LOVE being the pivotal person in a busy team, you enjoy building our processes and workflows, you’re good with people and you want to join a team that works together, appreciates and supports each other and ENJOYS hard work, then we need to talk…

The right person is likely to have been supervising/managing a team for at least two years - and feels that now is the right time to step up to a role that has significant growth and career opportunities as we continue to expand.

You will be responsible for managing a team of Physical Therapists and Administrative staff, ensuring company KPI’s are hit and that all internal-procedures are documented, continually developed and adhered to by staff - as-well as ensure that company culture is improved and daily rituals are maintained.

Who We Are:

Berman Physical Therapy is a rapidly growing Physical Therapy clinic that has experienced tremendous growth in the last few years. We encourage you to research our company at www.bermanpt.com before you apply. 

This is a full-time position based in our Naples office. This is an awesome opportunity for someone who:

• LOVES working in a smaller and more friendly setting than a stuffy corporate office
• Wants to work in a fast-paced, NO-DRAMA environment where office politics, backstabbing, gossip and negativity are NOT tolerated
• Wants to work at a company where they can LEARN about many aspects of management and develop your business and communication skills
• Is extremely detail oriented and appreciates people who take an organized, systematic approach to achieving success
• Likes the idea of working for a smaller (but growing) company where their ideas and contributions directly impact the company’s success, direction and growth. 
• Is a quick, self-motivated learner who wants to work for a company that will invest in their education. 
• Wants a position that will offer upward earning and career advancement; we want people who are interested in growth, learning and becoming part of our team long-term.

Key Responsibilities: 

1. Ensure company weekly, monthly and quarterly KPIs are met and reported to CEO with written summary 

2. Develop and regularly update online company process and procedures library

3. Company rituals – ensure daily/weekly/monthly company rituals are continually developed and current ones adhered to 

4. Foster deeper relationships with customers and clients and vendors

5. Performance reviews of staff (document with summary given to CEO)

6. Continually review and evolve employee scorecards (responsibilities/ expectations/KPIs) 

7. Organize and plan all external events/meetings for CEO, client-appreciation events, and team-building events/activities. 

8. Top grade the organization with future hires/fires 

Skills Required: 

• Analytical skills: Draw insightful conclusions from data/KPIs and report back to CEO

• Process and system orientated with experience of using CRM software, Google Drive

• Experience of working with company KPIs (and an exceptional understanding of what activity impacts those KPIs) 

• You will be skilled at planning, organizing, scheduling and budget in an efficient, productive manner 

• Able to focus on key priorities 

• Ability to follow through on commitments: live up to verbal and written agreements regardless of personal cost 

• Learn quickly and have an ability to quickly and proficiently understand and absorb new information 

• Attention to detail - not let important details slip through the cracks or derail a project

• Persistence - tenacity and willingness to go the distance to get something done

• Proactivity - act without being told what to do. Bring new ideas to the company.

• Experience with hiring and firing 

What we will do for you: 

• Provide you with ongoing training and support in the field of management / leadership 

• Opportunity to develop and grow a team while simultaneously growing your own management and leadership skills 

• Paid time off

Type: Full-time 

Salary: $45,000.00 to $55,000.00 /year

Who Should Apply:

Please apply ONLY if you are the type of manager who is willing to learn and grow in every aspect of your role. Because we are a cash pay clinic, we do need you to talk to your patients about money/cost and if you don’t want to do that, DO NOT APPLY. We are a high value high service case pay clinic and we do need to ask for payment from patients in order to provide such a service. 

Location: 

This role is an office based position located in Naples, FL