Credit Card Operations Supervisor supervises the credit card operations department staff. Responsible for day-to-day operations in one or more areas, including card issuance, interchange processes, and merchant deposit processing. Being a Credit Card Operations Supervisor trains credit card operations staff and assists with the development and implementation of credit card operations and policies. Responds to inquiries from customers and banks regarding operational issues. Additionally, Credit Card Operations Supervisor may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Credit Card Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit Card Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Job Summary:
Interacts with cardholders and member-facing internal staff via phone, providing quality support for all card-related service issues. Responsible for answering all inquiries related to ATM, debit and credit cards, including researching reasons for declined transactions, assisting with card activation, and reissuing cards as applicable.
We encourage you to view and apply directly at edfed.org/careers
Duties and Responsibilities include:
Every employee is required to comply with all Bank Secrecy Act (BSA) policies and procedures, and to attend required BSA-related training as assigned.
The following are some benefits offered to employees:
About us
Educational Federal Credit Union is a company in Miami, FL. We are customer-centric, professional and supportive.
Our work environment includes:
Job Type: Full-time
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Work Location: In person
0 Credit Card Operations Supervisor jobs found in Miami, FL area