Credit Card Operations Supervisor jobs in Pocatello, ID

Overview

The Fraud Supervisor will supervise ICCU’s fraud program including strategic direction, communications, cross-department collaboration, reporting, and executive engagement. Establishes a tone of discernment in the way the team treats members’ victims versus fraudsters differently. Supervises the fraud function, including Fraud Officers, Fraud Intern, and the processes and systems associated with it. Leverages data analytics to identify root-cause of fraudulent events, cluster and segmentation analysis, trend analysis, and proactively recommends both preventive and detective measures. Responsible for the protection of the Credit Union and members from fraud, including managing fraud alerts and fraud investigations, interfacing with members, team members, and law enforcement.

Responsibilities

• Determine strategies for fraud prevention and event response and work across business units for implementation and ongoing execution while staying abreast of the fraud landscape, and proactively develops strategies for impeding and detecting these events.
• Communicates succinctly and effectively.
• Lead the fraud efforts of ICCU through teamwork, influence, and persuasion.
• Responsible for all data analytics associated with the fraud function to proactively predict trends, understand existing fraud occurrences, and analyze past activity in making recommendations for changes to strengthen ICCU’s fraud posture.
• Exercise leadership and effective communication skills and practices in sharing recommendations across appropriate business lines, and management in building consensus and cooperation for implementation.
• Is always abreast of available anti-fraud technology in the market, and is proactive about understanding its value proposition, and making recommendations of these innovations to management.
• Responsible for development, implementation, and retention of investigative case documentation for all alerts and fraud cases worked across the institution.
• Supervise, coach and train Fraud Officers and Fraud Interns including correlating work schedules and workload, conducting one-on-ones, managing daily and long-term priorities, and monitoring service levels.
• Responsible for complaint resolution and response for complaints involving fraud and Fraud Team Members, including responses to the Idaho Department of Finance, Better Business Bureau, etc.
• Prepare monthly and ad-hoc fraud reports as needed.
• Responsible for the creation, updating, and periodic review of written fraud-related policies and procedures.
• Assist in conducting audits of fraud controls from time to time, including creation and updating of a fraud risk assessment.
• Manage and work fraud alerts generated by fraud software and web-based solutions employed by ICCU, and maintain proper evidencing documentation.
• Receive and manage workflow related to reports of fraudulent activity originating from the branches, other departments, and other institutions.
• Responsible to provide real-time communications and updates on emerging fraud trends to appropriate stakeholders as needed.
• Interface with law enforcement; coordinate the filing of police reports, court attendance, and other tasks associated with prosecution of fraudulent activity.
• Work with Accounting on insurance bond claims and fraud loss GLs as needed.
• Responsible to ensure proper use of technology resources by Fraud Team Members such as public record databases, video surveillance, social media websites, etc. during fraud investigations and interfacing with law enforcement.
• Assist with other duties and projects as assigned.

Qualifications

Bachelor’s degree or equivalent experience. Minimum four years of fraud experience required; five to seven years preferred. Possess strong leadership skills, deductive reasoning, and investigative skills. Ability to lead, coach, and train others in fraud functions. Ability to communicate with Executive Management and with all Credit Union personnel. Ability to always maintain confidentiality of Credit Union and member records.

Performance Standard:

The position requires the ability to lead, coach, and train others to excel in fraud functions, protecting the assets of the Credit Union, and limiting and mitigating risk to the Credit Union and its resources. It also requires knowledge of Idaho Central’s core database, fraud alert, and ancillary systems in order to discover, investigate, document, and prevent fraud. Ability to use all available technology to stop or reduce losses and assist law enforcement with investigation and prosecution of those who have defrauded the Credit Union. Strong ability to communicate with members, team members, law enforcement, and management effectively during interviews and in written reports. Strong ability to organize work under pressure situations for self and team. Professional in appearance, attendance, quality and quantity of work performed, and as a leader and representative of Idaho Central Credit Union and our Core Values.

Physical Requirements:

• Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
• Sit for extended periods of time.
• Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
• Repetitive motion using wrists, hands, and fingers.
• Reach keyboards.
• Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

Must be eligible for membership at Idaho Central Credit Union to obtain employment.

Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.