CRM Program Director jobs in Berkeley, CA

Operations Director

The Operations Director reports to the CEO and is responsible for ensuring that the operations of Oakland Dream Center meet existing contractual policies with those procedures written to strengthen the organization and ensure positive outcomes. The Operations Director advises the CEO on issues and provides solutions. This position offers support to the Program Director by working closely with them. This position is a key part of the leadership team. The program includes the Oakland Dream Center, a reentry facility for up to 100 men, in Oakland, California. This is an Exempt, F/T position. The primary functions of the Operations Director include the following:

• Ensure that the operations meet existing policies and that procedures are up to date, writing new ones as needed, in support of the mission.
• Assists in the implementation of the organization’s strategic objectives to improve the functionality of programs, making them more sustainable, and expanding where possible.
• Play a leadership role in addressing HR issues, employee disputes, and disciplinary actions as needed.
• Facility and equipment management including contract compliance with vendors for supplies, equipment, and maintenance contracts.
• Maintaining the safety of the organization including emergency operation plans and liability insurance.
• Supervision of monitoring staff
• Act as a liaison between the programs and the CEO.
• Be mindful of potential problems and discuss solutions with Program Director and/or CEO.
• Adhere to and develop facility, equipment, supplies, and maintenance budgets.
• Develop new policies and/or procedures as needed.
• Develop safety policies as needed.
• Assist in managing relationships with government agency funders, programmatic partners and sub-contractors, vendors, and service providers, as well as foundation partners funding organizational programs.
• Execute strategic initiatives and improve program operations with the directors, managers, and case management staff among others.
• Play a key role in drafting and updating all job descriptions in close collaboration with the administrative staff, the Program Director, and the CEO.
• Facility and equipment management including contract compliance.
• Key assist with investigations and reporting requirements involving client issues.
• Participate/Handle liability inspections with the Program Director.
• Ensure all program reports are completed accurately and timely in collaboration with the Program Director.
• Manage vendor relationships and ensure contract compliance in conjunction with the Program Director.
• Attend regularly scheduled staff meetings.
• Other duties as assigned.

Qualifications and Competencies:

The successful candidate will have a background in Re-Entry Housing Operations. The candidate must possess strong interpersonal, verbal, and written communication skills. He/she will have a strong initiative and ability to work both independently and cooperatively. He/she will be committed to the mission of Kingdom Builders Transitional Housing Program.

Requirements:

· Master’s degree strongly preferred. Bachelor’s degree in social services, business, or related field required. Licensed clinicians/clinical work experience preferred.

· Minimum of ten (10) years of professional experience in the human services, social work, or related field

· Minimum of five (5) years working in housing services, including program design, administration, and implementation

· Minimum of five (5) years-experience in staff management and supervision.

· Minimum of five (5) years of direct experience in non-profit management, with a keen focus on facilities and operations, as well as strategic planning and execution.

· Must be results-oriented with proven demonstrated management skills and success in building and managing dynamic and complex teams.

· Very capable problem solver focused on solutions and prompt resolutions

· Proven leadership skills with demonstrated ability to motivate teams of people to take on challenging tasks on a regular basis

· Excellent written and verbal communication skills.

· Ability to provide insight and anticipate challenges.

· Ability to communicate effectively with people from diverse backgrounds.

· Familiar with social service resources and organizations.

· Commitment to the mission of Kingdom Builders Transitional Housing Program.

· Valid California Driver’s License, insurance, and access to personal automobile.

· Proven track record of program leadership, successful strategic collaborations, and partnerships.

· Knowledge of and connection to Alameda County community resources.

· Excellent writing and verbal communication skills.

Physical Requirements & Working Environment:

The work environment and physical demands described represent those required by employees to perform the essential functions of this job with or without reasonable accommodation.

· Ability to work at a desk or computer workstation.

· Ability to perform repetitive office tasks.

· Ability to review a wide variety of materials in electronic or hard copy form.

· Sufficient manual dexterity to enable the employee to operate a personal computer, phone, and related equipment.

· Must be able to lift 25 pounds.

Covid-19 vaccination and booster required.

Kingdom Builders Transitional Housing Program is an Affirmative Action/Equal Opportunity Employer.

In accordance with the Fair Chance Ordinance in Oakland, we will consider for hire, qualified candidates with arrest and or conviction records.

Please send a cover letter and resume to info@kingdombuilderscf.org

Job Type: Full-time

Pay: $68,000.00 - $73,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

People with a criminal record are encouraged to apply

Ability to Relocate:

• Oakland, CA 94601: Relocate before starting work (Required)

Work Location: In person