Customer Claims Specialist jobs in the United States

***Hiring Soon***
Location: REMOTE (Texas, Florida, North Carolina, Michigan, Wisconsin) 

Hours: Monday to Friday 8:30 am - 5:00 pm 

 

We are a damage recovery expert (not an insurance agency) negotiating the recovery of insurance claims on behalf of business clients in a variety of industries including rentals, loaner cars, construction, emergency response, transportation firms, municipalities, and specialty vehicles.  

WHO YOU ARE:
This is a very unique role specific to our industry. As someone with the right experience to succeed in this position, you may have experience with claims handling, subrogation, settlement negotiation, automotive appraising, automotive estimating, service writing, or insurance adjusting. You are a professional with a positive and friendly attitude, the ability to remain calm when speaking over the phone and are passionate about using your negotiation skills to help clients. You are well organized and detailed oriented, have persistence and the ability to work through and solve problems. You have the ability to work independently, prioritizing responsibilities, and managing your time accordingly. You have effective negotiating skills, great verbal, and written communication skills and active listening skills. You have the ability to use logic and reasoning to identify approaches and solutions to problems. 
 

WHAT YOU WILL DO:
Under the guidance of the Damage Recovery Manager, you will be responsible for settling and collecting monies owed to clients by customers, insurance carriers, and other liable parties while working in a fast-paced and ever-changing environment. You will deliver service that is fast and fair, to ensure client retention while verifying coverage, investigating liability, reviewing, and determining damages, and negotiating and settling claims via phone and written correspondence. 

Successful candidates will be able to demonstrate the following minimum qualifications/skills & experience: