Customer Experience Supervisor jobs in Ketchikan, AK

Experience Alaska Tours is looking for friendly and hard-working serving staff to join our restaurant and tour company in Ketchikan Alaska. At Experience Alaska Tours (EAT), we serve a 3-course standardized meal, including our famous all-you-can-eat Dungeness Crab Feast. We serve large parties of guests that travel here from all over the world.

Our servers play a vital role in what we do, providing our guests with a fun, memorable experience while sharing stories and information about our beautiful corner of Alaska.

Experience dorm-style living with your co-workers while taking advantage of all the amenities our lodge has available. Housing is included in all contracts at no additional cost. After hours or on your day off, you will have access to fishing gear, kayaks, a personal-sized boat, and a campfire area! Our employees get to work and play surrounded by some of the most beautiful scenery in Alaska!

Your Role:

As a server at the George Inlet Lodge, your primary role will be to work with other front of house staff to provide a fun, educational, and extremely filling experience for our guests. While servers do take drink orders and deliver food, it’s also important that our front of staff is upbeat and social, talking with guests and sharing information about the lodge and surrounding area. We regularly seat meals with 100 guests at a time, so it’s important that servers are open to talking in front of large groups.

Restaurant experience is *not* required! We provide in-depth training on serving, crab shucking, and presentation skills here on-site. Come ready to work and learn and we’ll take care of the rest.

Duties Include:

• Learn our short skit to provide an informative and entertaining tour to dining guests.
• Provide a fun and enjoyable experience for our guests in one of our banquet-style dining rooms.
• Open and prepare dining rooms for first meals, preparing glassware, silverware, and linens.
• Work closely with kitchen staff to ensure that food is delivered to guests promptly and to correct any issues with meals.
• Take and deliver drink orders, checking patron identification as required.
• Assist with dishwashing, gift shop, laundry, and other duties when requested.

Requirements:

• Alaska Food Handlers Certification
• TAPS Certification (We provide access to a TAPS class and testing on site.)
• Legally able to serve alcohol
• Background check
• Must pass a drug test
• Must be able to stand/walk for long periods without breaks. The lodge is a very active workplace and you will get your steps in
• Must be able to regularly lift and move up to 35lbs.
• Must have great time management skills
• Must be a team player, able to work and live with your coworkers

Experience Alaska Tours is an equal opportunity employer and does not make employment decisions based on race, religion, color, creed, national origin, sex, age, disability, political affiliation, protected veteran status, or sexual orientation.

What we offer:

• Training for this position with opportunities for cross-training
• Free employee housing
• Fully equipped employee kitchen
• Access to employee skiff and fishing supplies
• Weekly ride into town for grocery shopping
• Opportunities for advancement

About Us:

Experience Alaska Tours, founded in 2003, operates the historic George Inlet Lodge, located 15 miles south of Ketchikan. Our picturesque, semi-isolated lodge is situated right on the water, with stunning views of the Tongass National Forest, the Pacific Ocean, and all the fantastic creatures that live in both. Except the minks. Those guys are jerks.

We pride ourselves on being a well-known and highly recommended destination here in Alaska’s first city, and we believe that we provide an excellent opportunity to anyone looking to explore, learn some new skills, and make some money over the Summer. We invite you to learn more about employment opportunities here at EAT and apply today! Our summer season starts in early April and ends in October.

Come work with a tight-knit group of explorers and experience life here in Ketchikan Alaska!

Job Types: Full-time, Temporary, Contract

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Restaurant type:

• Upscale casual restaurant

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you the legal age to serve alcohol in the State of Alaska (21 years old)?

Experience:

• Restaurant experience: 1 year (Preferred)

Ability to Relocate:

• Ketchikan, AK 99901: Relocate before starting work (Required)

Work Location: In person