Customer Information Center Manager jobs in Honolulu, HI

Mission

Waimānalo Health Center is rooted in Native Hawaiian values and devoted to improving the health and wellness of all people, regardless of ability to pay, by providing comprehensive primary and preventive health care services of the highest quality.

Vision

Waimānalo Health Center is dedicated to the continuous advancement in quality healthcare while assuring universal access for all. We believe that our values of Aloha, Mālama I Ka Pono, Mālama I Ka ʻOhana, and Mālama I Ka ʻĀina, enable our patient-centered healthcare home services to deeply focus on the shared role of healing oneself, ʻohana, community, and ʻāina over generations.

Core Values and Guiding Principles

Our values at Waimānalo Health Center promote Hawaiian-centered diversity, equity, and inclusion by welcoming all members of the Koʻolaupoko community to access our holistic services ranging from traditional Hawaiian healing practices to Western medicine.

Aloha: We listen to people with our full attention, seeking to know them and understand their health care and wellness needs and aspirations for themselves, their family and community. We will respond, to the best of our abilities, as caring, compassionate, engaged, and professional partners in healthcare.

Mālama I Ka Pono: We know that quality healthcare starts with people’s trust in our services and the excellence of our care for them and the resources entrusted to us to meet their needs. We are committed to maintaining their trust by treating people with respect and confidentiality, and by being open about our organizational practices and results, seeking to continuously improve our work.

Mālama I Ka ʻOhana: We believe that wellness embraces the whole family, and we welcome their participation in the healthcare of their loved ones. Our belief extends from the Ahupuaʻa of Waimānalo throughout Koʻolaupoko where we build the foundation for good health and wellness for everyone, and we seek collaborative partners who share our values and vision.

Mālama I Ka ʻĀina: We understand the importance of one’s sense of place and the holistic nature of health and wellbeing. Through integrative services we support the balance of body, mind, and spirit, while respecting one’s cultural connectedness to the ‘āina of Hawai'i. Ka Mauli O Ka ‘Āina A He Mauli Kānaka: The Life of the Land is the Life of the Land

We are seeking a dedicated, talented and team-oriented individual to join our `ohana (family) to support our mission and values.

We offer competitive wages, excellent benefits and a great working environment.

Summary

The Clinical Information Specialist (CIS)is Waimanalo Health Center’s clinical support for use of the Electronic Health Record (EHR).This position primarily supports the medical clinic providers and support staff with initial training and set up of templates, favorites, orders, etc.; develops best practice workflows; trains all providers and support staff on workflows; develops new workflow in collaboration with providers and support staff when there are upgrades and new processes and monitors effectiveness and outcomes of implementing workflows and process changes. The CIS provides fast and useful technical assistance, answers queries on basic technical issues, and offers advice to solve them. The CIS must have good technical knowledge and be able to communicate that knowledge effectively. They must be able to understand the user’s problem, resolve it, and train the provider on the process/workflow. They must be customer-oriented,responsive, exercise patience, and use a minimum amount of jargonin dealing with non-technicalstaff.