Customer Information Center Manager jobs in Huntington, NY

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Medical Records Health Information Management Technician
  • Sagamore Children's Psychiatric Center
  • Hills, NY FULL_TIME
  • Duties Description:

    As a Health Information Management Technician 1, you would review diagnostic and therapeutic medical records for completeness, accuracy, and to reflect current and future treatment needs; ensure records are compliant with accreditation, research, and legal requirements; supervise and perform coding of diseases, diagnoses, operations, and procedures; participate in committees concerned with policies and procedures governing medical records; assist facility staff in resolving problems with proper medical records maintenance and use; train staff in the goals and procedures of the health information management program; and when necessary, work on wards, units, clinics, and other locations in the facility or the community where treatment services are provided. Supervision of lower-level staff may be required.

    Hours:

    Monday - Friday 8-4:30 (some flexibility in hours may be accommodated)

    Minimum Qualifications:

    Current certification by the American Health Information Management Association (AHIMA) as a Registered Health Information Administrator (RHIA) or as a Registered Health Information Technician (RHIT).

    Background checks will be required.

    Notes:
    1. In order to be eligible for appointment and to maintain employment, you cannot be listed as an excluded individual or entity on any of the Federal and/or State Medicaid and Medicare exclusion lists (or excluded from any other Federal or Federally assisted program). If you are appointed and subsequently listed as an excluded individual or entity on any of these lists (or excluded from any other Federal or Federally assisted program), you may be terminated from your employment.

    2. Continued employment as a Health Information Management Technician 1 is dependent upon current certification as a RHIA or RHIT. Loss of certification may result in removal from this position.

    Location:

    Sagamore Children's Psychiatric Center is located on 26 acres in Suffolk County and provides psychiatric treatment, school and housing to children on-site in Dix Hills and at 8 satellite locations across Long Island, employing 240 staff total.

    Benefits:

    All OMH employees receive a generous benefits package including:
    - NYS medical (NYSHIP), dental, & vision insurance
    - Access to tuition assistance programs
    - Paid time off – 13 paid vacation days in the first year, plus 5 paid personal days, 13 paid holidays, & 13 paid sick leave per year
    - NYS Pension programs

    - PEF Membership Benefits Program - https://pefmbp.com/

    https://omh.ny.gov/omhweb/employment/employeebenefits.html

    Sagamore staff also have access to an on-site fitness center and future walking track.

    Job Type: Full-time

    Pay: $51,325.00 - $64,730.00 per year

    Benefits:

    • 401(k)
    • Dental insurance
    • Employee assistance program
    • Employee discount
    • Flexible spending account
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Parental leave
    • Professional development assistance
    • Retirement plan
    • Tuition reimbursement
    • Vision insurance

    Work Location: In person

  • 14 Days Ago

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Manager, Information Security - Disaster Recovery
  • Northwell Careers
  • Melville, NY FULL_TIME
  • Job Description Manages, organizes, and leads a team across a broad set of disciplines (including but not limited to: network security, the security and endpoint security). Directs the deployment of t...
  • 2 Months Ago

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Shift lead
  • General Manager - Plainview NY
  • Plainview, NY FULL_TIME
  • Shift Lead POSITION Location : Nassau Long Island, New York Job Type : Full Time, Part Time Rate : $18 / hr Tips Now Hiring for Shift Leader The primary responsibility of the Shift Lead is to set and ...
  • 2 Days Ago

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Health Information Management Technician 1, Sagamore Children's Psychiatric Center, P24697
  • Mental Health, Office of
  • Hills, NY FULL_TIME
  • Current certification by the American Health Information Management Association (AHIMA) as a Registered Health Information Administrator (RHIA) or as a Registered Health Information Technician (RHIT)....
  • 20 Days Ago

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Customer Service Representative (Design Center)
  • Nicolia Industries
  • Lindenhurst, NY FULL_TIME
  • Nicolock Paving Stones has an immediate opening for a Customer Service Representative to work in our design center located in Suffolk County. Our outdoor living design center offers backyard living pr...
  • 24 Days Ago

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Cyber Security, Information Systems Security Manager (ISSM)
  • BAE Systems
  • Greenlawn, NY FULL_TIME
  • Job Description Jumpstart your career as a cybersecurity professional with BAE Systems, supporting and protecting information systems critical to national security at one of the leading companies in A...
  • 1 Month Ago

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0 Customer Information Center Manager jobs found in Huntington, NY area

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Long Island Vision Care - Patient Care Coordinator
  • EssilorLuxottica
  • Westbury, NY
  • TeamVision is a Management Service Organization powered by eyewear industry leader, EssilorLuxottica, that strives to pr...
  • 4/28/2024 12:00:00 AM

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Call Center Director
  • Advanced Dermatology
  • Commack, NY
  • Job Type Full-time Description Advanced Dermatology, P.C. is seeking a seasoned Director to come on board as our Call Ce...
  • 4/27/2024 12:00:00 AM

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Client Services Representative
  • Commack Veterinary Center
  • Commack, NY
  • Job Description Job Description Commack Veterinary Center is looking for an experienced Client Services Representative t...
  • 4/26/2024 12:00:00 AM

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Client Care Representative
  • Benjamin Franklin Plumbing - Tom's River
  • Deer Park, NY
  • JOB SUJMMARY This position answers incoming client telephone calls. Assists with the supervision and dispatching of all ...
  • 4/26/2024 12:00:00 AM

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Enrollment Agent
  • First Advantage
  • Hicksville, NY
  • At PrintScan "A First Advantage Company", people are at the heart of everything we do. This mindset spans from our custo...
  • 4/26/2024 12:00:00 AM

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Customer experience manager
  • Michaels Stores, Inc.
  • Westbury, NY
  • Store - LI-ROOSEVELT FIELD, NY Deliver a customer centric shopping experience by managing and delivering effective front...
  • 4/26/2024 12:00:00 AM

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Customer Service Representative
  • Genuine Parts Company
  • Hauppauge, NY
  • SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer ...
  • 4/25/2024 12:00:00 AM

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Customer Success Advisor
  • Calico Cottage, Inc.
  • Amityville, NY
  • Job Description Job Description Company Information: Since 1964, we have been the world’s largest supplier of fudge maki...
  • 4/25/2024 12:00:00 AM

The Town of Huntington is one of ten towns in Suffolk County, New York, United States. Founded in 1653, it is located on the north shore of Long Island in northwestern Suffolk County, with Long Island Sound to its north and Nassau County adjacent to the west. Huntington is part of the New York metropolitan area. As of the United States 2010 Census, the town population was 203,264....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$113,536 to $154,923
Huntington, New York area prices
were up 1.5% from a year ago

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