Customer Information Center Manager jobs in Peoria, IL

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Information Specialist, Ottawa Center, Part Time
  • Illinois Valley Community College
  • Oglesby, IL PART_TIME
    • JobID: 534

      Position Type:
      Support Staff/Student Services
      Date Posted:
      11/16/2023
      Location:
      Illinois Valley Community College
      Date Available:
      January 2024
      Closing Date:
      11/30/2023
      Status / FLSA Status: Part Time / Nonexempt
      Classification: Support Staff
      Department: Student Services
      Reports to: Ottawa Center Coordinator
      Work Location: Ottawa Center Campus, Ottawa, IL
      Hours of Coverage: Monday through Thursday, 7AM to 9PM; Friday 8AM to 4:30PM; occasional Saturdays

      SALARY RANGE: Hourly, Commensurate with Education and Experience

      POSITION SUMMARY: The chief function of the Ottawa Center Information Specialist is to provide day to day contact for student, faculty, and the community to meet their needs for registration, admissions, testing, and payments at the Ottawa Center. This position will also be responsible for opening and closing the building, including locking all interior and exterior doors and offices.

      SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.

      QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      Required: High school diploma or equivalent; General computer skills using an operating system (Windows) and coursework in, or experience with, Microsoft Office software; Minimum of one year’s experience in an office environment; Ability to safely lift and handle 40 lbs.; Ability to work a flexible schedule, including day shifts, night shifts, and occasional Saturdays. Preferred: Associate degree in Business, Accounting, or related field; Previous experience working in an office with several staff in close proximity, covering duties for one another as necessary; Knowledge of a student information system (Datatel/Colleague, SCT/Banner) or integrated accounting system; Previous experience in an educational environment.

      Application Process: Complete online application by clicking on the “Apply” link shown above and include a resume, applicable unofficial transcripts, and cover letter specifically addressing how your qualifications meet the duties and responsibilities outlined in the job description. A full job description is attached. Applications are accepted until the position is filled though priority will be given to applications received on or before Thursday, November 30, 2023. Employment is contingent upon criminal background check and skill set assessment; employment sponsorship is not available. AA/EOE
      Attachment(s):
      • Information Specialist OC Job Description 2023.docx

      Email To A Friend
      Print Version

  • 22 Days Ago

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Garden Center Customer Service
  • Grass Pad, Inc.
  • Kansas, MO FULL_TIME
  • Job Title: Garden Center Customer ServiceLocation: Barry RoadStatus: Part-Time, Full Time, Hourly, Daytime and Some Weekend AvailabilityReporting Relationship: Store ManagerWork Schedule: Hours vary b...
  • 11 Days Ago

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Salon Manager - HyVee Center
  • Great Clips
  • CANTON, IL FULL_TIME
  • Got shears and a winning attitude? Want to support other stylists? Then let's talk! Maybe you're a stylist who wants more responsibility or you’re looking for a new opportunity? If this sounds like yo...
  • 3 Days Ago

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Salon Manager - Macomb Center
  • Jobs for Humanity
  • Macomb, IL FULL_TIME
  • Job Description Got shears and a winning attitude? Want to support other stylists? Then let's talk! Maybe you're a stylist who wants more responsibility or you’re looking for a new opportunity? If thi...
  • 28 Days Ago

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Fitness Center Manager
  • Four Seasons Association Inc
  • Bloomington, IL FULL_TIME
  • DescriptionSUMMARY: The Fitness Center Manager is responsible for all aspects of the day-to-day operations of the cardio and strength areas at both facilities, as well as, the personal training, PIT, ...
  • 17 Days Ago

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LTL Service Center Manager
  • AAA Cooper Transportation (ND)
  • Peru, IL FULL_TIME
  • Job Description: Our Peru, IL Service Center is immediately hiring a Service Center Manager. Starts at $75,000 Provide leadership to all team members including drivers, supervisors, and sales executiv...
  • 27 Days Ago

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0 Customer Information Center Manager jobs found in Peoria, IL area

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Customer Service Sales Representative
  • FastSigns of Peoria IL
  • East Peoria, IL
  • Job Description Job Description Do your friends and co-workers refer to you as a people person? Have friends or people t...
  • 5/7/2024 12:00:00 AM

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Hotel Breakfast Attendant | Part-Time
  • Aimbridge Hospitality
  • Peoria, IL
  • Job Summary The Complimentary AM Attendant is responsible for providing the highest quality of service possible to guest...
  • 5/7/2024 12:00:00 AM

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Customer Service Representative
  • FastSigns
  • East Peoria, IL
  • Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into...
  • 5/6/2024 12:00:00 AM

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Assistant Customer Service Manager - Knoxville Crossing
  • Schnuck Markets
  • Knoxville, IL
  • Job Description Additional Requirements - Internal candidates: Store/Facility Teammates: minimum of six months employmen...
  • 5/6/2024 12:00:00 AM

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RN - Int'l Gen Med - SFMC
  • OSF Saint Francis Medical Center
  • Peoria, IL
  • Weekly Pay Range - $1710 To $1900 Summary: The RN is responsible for managing the care of patients experiencing general ...
  • 5/6/2024 12:00:00 AM

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Lead Software Engineer, Full Stack (Java, Go)
  • Capital One
  • Peoria, IL
  • Center 1 (19052), United States of America, McLean, Virginia Lead Software Engineer, Full Stack (Java, Go) Do you love b...
  • 5/6/2024 12:00:00 AM

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On-Site CSR
  • Genuine Parts Company
  • Mapleton, IL
  • SUMMARY: Under general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisf...
  • 5/4/2024 12:00:00 AM

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Call Center Representative - Work From Home>
  • MedMetrix
  • East Peoria, IL
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
  • 5/3/2024 12:00:00 AM

Peoria (/piˈɔːriə/ pee-OR-ee-ə) is the county seat of Peoria County, Illinois, and the largest city on the Illinois River. Established in 1691 by the French explorer Henri de Tonti, Peoria is the oldest European settlement in Illinois, and is named after the Peoria tribe. As of the 2010 census, the city was the seventh-most populated in Illinois (and the third largest outside the Chicago metropolitan area), with a population of 115,007. The Peoria Metropolitan Statistical Area had a population of 373,590 in 2011. Until 2018, Peoria was the global and national headquarters for Caterpillar Inc.,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$96,067 to $131,086
Peoria, Illinois area prices
were up 1.3% from a year ago

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