Customer Information Center Manager jobs in Rogers, AR

We are looking for a full-time, center-based Center Manager to lead a passionate and energetic team focused on transforming the lives of children diagnosed with autism.

In this role, you will manage all business operations, foster an inclusive workplace, and drive optimal clinical and operational outcomes.

Leaders who thrive in developing others through servant leadership and are collaborative will thrive in our organization. We will provide you with the tools, support, and training to deliver the highest-quality clinical outcomes while delivering on operational metrics.

Job Duties and Responsibilities

• Oversee and continually improve all operational aspects of running a healthcare center focused on serving a pediatric population
• Lead a large, high-performing team of Registered Behavior Technicians (RBTs), Board Certified Behavior Analysts (BCBAs), and Case Managers
• Promote a servant leadership culture that serves, supports, and empowers all team members to build self-confidence, decision-making abilities, and collaboration skills in others
• Maintain a high-energy, positive environment where behaviors that support patient-centric service are consistently demonstrated
• Attract, hire, train, coach, develop and retain a diverse team of top talent
• Create an inclusive environment where everyone (team members, patients, and caretakers) feels safe, welcome, and is treated with respect
• Properly manage and maintain the center’s operational budget
• Drive operational metrics by developing action plans
• Directly responsible for the cleanliness, maintenance, sanitation, and organization of the center
• Utilizes financial reports to identify and address trends and issues in center performance
• Forecasting/adjusting payroll and scheduling team members to maximize productivity and workload
• Modeling a culture of open, honest communication by sharing relevant company strategies and messaging
• Supporting continuous improvement by implementing company programs and influencing adoption

Profile of an Ideal Candidate

• High School Diploma or equivalent; however, a Bachelor’s Degree in Business Administration, or a related field is preferred
• At least two years of previous leadership experience with demonstrated success in attracting, building, and leading highly-engaged and high-performing teams
• Strong collaboration and interpersonal skills
• Strong organizational skills to manage multiple tasks with moving parts
• Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
• Entrepreneurial mentality with experience in a sales-focused environment
• Experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through change, developing collaborative relationships with others, and leading and influencing
• Success with driving sales, interpreting reporting data, managing payroll budgets, and controlling expense
• Innovative and creative problem solver with a servant leadership style and strong growth mindset
• Develop effective working relationships with team members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance
• Proficiency in MS Office

Benefits and Perks

• Starting salary of $58,000 per year, dependent on experience
• Attainable quarterly bonus opportunities
• 28 days of total time off, including 20 days of Paid Time Off (PTO), 7 paid holidays, 1 paid flex holiday, and 2 days of paid professional development
• Medical, dental, and vision benefits
• 401K retirement options with company match
• Plentiful Internal Development Opportunities with an additional Professional Development Stipend

Hopebridge is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record or any other characteristic protected by applicable federal, state or local laws.