Customer Information Center Manager jobs in San Diego, CA

Duties

• You will develop and employ data-driven customer personas, customer journey maps, experience blueprints, and other Human-Centered Design (HCD) / Design Thinking (DT) methods in support of improving customer experience (CX) outcomes.
• You will develop and employ communication plans and multi-channel experiences for engagement with specific customer segments, to deliver tailored messages and curate customer feedback.
• You will advocate for CX priorities within the overall demand management and IT service lifecycle, and support design guidance and best practices for continually improving CX during early and frequent deliveries using DevSecOps (DSO) methodologies.
• You will lead team members in agile delivery of these outcomes and work with a diverse range of other teams within, across, and outside of PEO Digital.

Requirements

Conditions of Employment

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• Generally, current Federal employees applying to APS jobs must serve at least one year at the next lower grade level. All qualifications and pay band requirements must be met by the closing date of this announcement and documented in your resume.
• You will be required to complete training, obtain, and maintain a government credit card for travel and travel-related purchases
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This position is eligible for part time, substantial or ad-hoc telework at the discretion of management.

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  A complete resume is required. Your resume must show relevant experience, job title, duties and accomplishments. Your resume must show complete information for each job entry to support minimum qualifications. The following information should be provided in your resume, but it is acceptable to provide elsewhere in your application package: employer's name, starting and end dates (Mo/Yr), hours per week, and pay plan, series and grade level (e.g. GS-0201-09) for relevant federal experience.TIP: A good way to ensure you include all essential information is to use the Resume Builder in USAJOBS to create your resume.
  
  Are you claiming membership in any professional organizations, or possession of a license, certificate or credentials? Check the Conditions of Employment section above to see if any are required. If you claim membership, license, certification, or credentials, you must submit a copy of said document in your application package.
  
  Are you using education as a substitute for some or all of the experience requirement? Is there a basic education requirement for this position? Check the Education section above to see what is allowed and what is required. Any claims you make in your resume or assessment questionnaire regarding education or degrees MUST be supported by submitting with your application official or unofficial transcripts or a list of courses, grades earned, completion dates, and quarter and semester hours earned issued from your school. While unofficial transcripts are acceptable for initial application, an official transcript will ultimately be required if you are selected for the position. You may submit a copy your degree(s) if specific coursework does not have to be verified.
  
  Are you a veteran claiming 5-point veterans' preference or claiming sole survivorship preference? You must submit a copy of your latest DD-214 Certificate of Release or Discharge from Active Duty (any copy that shows all dates of service, as well as character of service [Honorable, General, etc.] is acceptable) OR a VA letter that shows dates of service or service connected disability AND character of service. If you have more than one DD-214 for multiple periods of active duty service, submit a copy for each period of service. If you were issued a DD-215 to amend aforementioned information on the DD-214 you must submit that too. If you are not sure of your preference eligibility, visit the Department of Labor's website: Veterans' Preference Advisor
  
  Are you a disabled veteran or claiming 10-point veterans' preference?
  If you are eligible to claim 10 point veterans preference you must submit a DD-214 Certificate of Release or Discharge from Active Duty as described above for 5-point preference.
  
  You must also provide the applicable supporting documentation of your disability (e.g. disability letter from the VA) as described on Standard Form-15 (SF-15). http://www.opm.gov/forms/pdf_fill/SF15.pdf.
  
  Are you an active duty service member? Active Duty Service Members are required to submit a statement of service printed on command letterhead and signed by the command. The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
  
  Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents contain personal information such as SSN and DOB and some documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove said personal information before you submit your application. You must provide an un-sanitized version of the documents if you are selected.

• How to Apply

  Interested Applicants must submit resumes/application packages to:
  
  https://navwar.yello.co/app/collect/event/JgGRxuYRfUlVtC5sgGnCvw
  
  PEO DES EMAIL ADDRESS FOR RESUME SUBMISSION ISSUES kyler.d.chin.civ@us.navy.mil
  
  Your resume must include employment type (full/part-time) and weekly hours worked (40hrs) for each employment/work history.
  It is highly recommended that your resume must not exceed a 5 pages maximum.
  Resumes must be submitted in PDF file format (not Microsoft Word).
  
  Facsimile applications will not be considered.
  
  All resumes/applications must be received no later than the close date of this flyer.
  
  It is the applicant's responsibility to verify that all information in their resume and documents, are received, legible, and accurate. HR will not modify answers/documents submitted by an applicant.
  
  Failure to submit a complete application package will result in an ineligible rating and loss of consideration.

  Agency contact information

  Kyler Chin

  Phone

  858-577-5755

  Email

  kyler.d.chin.civ@us.navy.mil

  Address

  PEO DIGITAL AND ENTERPRISE SERVICES
  Washington Navy Yard
  1325 10th Street SE
  Bldg 196, Ste 400
  Washington, DC 20374
  US

  Next steps

  Qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
  
  Our evaluation will be based on the information you provide. You should expect that we will verify performance, suitability, and security information and take that information into account in making employment offers.
  

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

U.S. Citizens