Customer Information Center Manager jobs in Wichita, KS
Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Information Center Manager jobs
Customer Care Center Operations Leader
- 1571 Airbus Americas Customer Services, Inc.
-
Wichita, KS
FULL_TIME
- Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination (English) Aviso: Transparencia en el Pago No Discriminación (Spanish) Job Description: Airbus Commercial Aircraft is looking for a Customer Care Center Operations Leader to join our Repair Solutions department based in Wichita, Kansas. Job Summary: As a Customer Care Center Operations Leader you will provide customers with technical solutions/support through direct interface. The job holder is responsible for the delivery of End to End solutions in urgent or critical situations experienced by Airbus customers in Structure ATAs for all Airbus commercial aircraft, except A220. Being part of Airbus Commercial Customer Services, you will evolve in a unique environment, within the Customer Care Center, where the support to our worldwide customers is delivered 24/7. You will be responsible for the delivery of End to End solutions in urgent or critical situations experienced by Airbus customers. Meet the team: Our Engineers have the privilege of working on complex, highly engineered machines and are involved at all stages of the aircraft life cycle, from product development to manufacturing and direct support to our airline customers. If you’re interested in designing, creating, and testing the present and future of Airbus products across the globe, join our mission to connect the world. Your working environment: Located on the Wichita State University (WSU) innovation campus is Airbus’ first dedicated engineering facility outside of Europe. Alternate locations include Atlanta, GA and Herndon, VA How we care for you: Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”) Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program. Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000 e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programs and both national and international mobility. At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Your challenges: You will be embedded in an organization that provides 24/7 support to customers worldwide for all Airbus aircraft. The job holder will be required to support a day shift work pattern covering 7 days a week. Provide efficient and tailored support to our customers facing technical matters while ensuring safety: Build a resolution strategy which will enable the return to service of the aircraft as quickly as possible in order to minimize costs impacts and customers operational constraints Supervise the delivery of End-to-End solutions taking into account the technical requirements and the supply aspects Lead the resolution plan and involve relevant internal/external stakeholders (Customer Services), Engineering, Airworthiness, Field Service Representatives, Supply chains, Procurement, Suppliers…) Be the voice of the customer and ensure that their expectations are fulfilled Maintain the communication and represent Airbus (and promote Airbus image) when liaising with all levels of the Airline management under critical scenarios. Provide Airbus Top Management with regular updates of the critical resolution status Perimeter: All A/C Commercial programs (except A220). Contribute to Customer Care Center efficiency Apply Continuous improvement and Return of Experience principles to maintain and further enhance the efficiency of the business Apply reporting principles as required in Cust. Services Engineering and other instances involved. Contribute to the capitalization and to the sharing of the best practices Your boarding pass: 5 years Engineering/Technical experience in an Airline/OEM/MRO environment, with understanding of aircraft structure (design, fatigue, materials…) and structural repairs, or mechanical systems. Bachelor of Science/Engineering (BSc/BEng) degree or equivalent relevant airline or MRO experience in the field. Knowledge/ Skills/ Demonstrated capabilities: Familiar with engineering drawings, bills of material, and interpret technical documentation / manuals (SRM, SB, IPC, AMM, TSM…) Proven experience in customer facing positions Strong knowledge of Airbus aircraft airframe Strong knowledge and established network in Airbus Customer Services Experience in working with Regulatory Requirements (FAA or EASA Part 145 or Part 21) Communicate effectively, both verbally and in writing to teams and business partners worldwide including ability to present and discuss at management and working level within Airbus and to customers. Autonomously takes initiative with proven high motivation and flexibility to work in a highly demanding environment. Ability to work extended hours or off shift Synthetic approach Team spirit Strong interpersonal skills, ability to lead and work with multidisciplinary teams in a collaborative team environment with a diverse international workforce. Ability to build and maintain an internal network with colleagues globally. Understanding of maintenance repair practices, equipment and ways of working, with experience or prior position held. Airline or Maintenance and Repair Organization (MRO) experience is highly regarded Demonstrated ability to discuss Multi-ATA structures issues with design engineering, understanding of the why’s behind the technical or troubleshooting instructions, and the ability to provide reasons / justifications behind them to the customer with confidence. Travel Required: Up to 10 % Eligibility: Authorized to Work in the US Take your career to a new level and apply online now! Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world. A commercial aircraft manufacturer, with Space and Defence as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader. Airbus has built on its strong European heritage to become truly international – with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than sixfold order book increase since 2000 This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Americas Customer Services, Inc. Employment Type: US - Direct Hire Experience Level: Professional Remote Type: On-site Job Family: Customer Eng.&Technical Support&Services ------ ------ Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.
- 20 Days Ago
Information Specialist
- University of Kansas Medical Center
-
Wichita, KS
FULL_TIME
- Department: SOM Wichita Information Technology (IT) ----- IT Help Desk Position Title: Information Specialist Job Family Group: Professional Staff Job Description Summary: The Information Specialist p...
- 1 Month Ago
Call Center Customer Service Manager
- ValorVIP
-
Wichita, KS
OTHER
- POSITION OVERVIEW OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for a highly skilled call center customer service manager who can motivate sales and service su...
- 5 Days Ago
Call Center Customer Service Manager
- The Sydney Call Centre
-
Wichita, KS
OTHER
- POSITION OVERVIEW OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for a highly skilled call center customer service manager who can motivate sales and service su...
- 8 Days Ago
GC Retail Customer Service Manager Store 470
- Guitar Center
-
Wichita, KS
FULL_TIME
- Why Guitar Center? Here’s just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your...
- 2 Months Ago
Information Technology Assistant
- Patterson Health Center
-
Anthony, KS
FULL_TIME
- DescriptionResponsible for set up, configuration and support of information technology systems. Provides support to the information systems throughout the organization including hospital information s...
- 24 Days Ago
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0 Customer Information Center Manager jobs found in Wichita, KS area
Bilingual Inbound Customer Service Representative
- Mass Markets
-
Wichita, KS
- POSITION OVERVIEW BILINGUAL INBOUND CUSTOMER SERVICES REPRESENTATIVES SUPPORTING BANKING OPERATIONS We are looking for b...
- 5/4/2024 12:00:00 AM
Bilingual Call Center Representative (Fluent in Spanish & English)
- Mass Markets
-
Wichita, KS
- POSITION OVERVIEW BILINGUAL SPANISH SPEAKING CALL CENTER JOB OPENINGS We are looking for bilingual call center represent...
- 5/4/2024 12:00:00 AM
Collections Agent (Hiring Immediately)
- Mass Markets
-
Wichita, KS
- POSITION OVERVIEW COLLECTIONS AGENT Join our team and grow with us! We need collections agents to respectfully recover p...
- 5/4/2024 12:00:00 AM
Customer Service Representative Sales (Work from Home)
- AlienVault
-
Wichita, KS
- Job Overview Job Description:In order to qualify for this WFH position, you must reside in one of the following states: ...
- 5/4/2024 12:00:00 AM
Bilingual Customer Service Representative
- MCI Careers
-
Wichita, KS
- LOCATION: Wichita, KS JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.00 - $14.00 / hour BENEFITS ...
- 5/4/2024 12:00:00 AM
Insurance Customer Service Agent
- MCI Careers
-
Wichita, KS
- LOCATION: Wichita, KS JOB TYPE: Full-Time PAY TYPES: Salary + Bonus SALARY: Commensurate BENEFITS & PERKS: LOCAL REPRESE...
- 5/4/2024 12:00:00 AM
Wichita Call Center Representative (Part-Time)
- Mass Markets
-
Wichita, KS
- POSITION OVERVIEW CALL CENTER REPRESENTATIVE (PART-TIME) We are looking for call center representatives to support inbou...
- 5/2/2024 12:00:00 AM
Call Center Representative (Full-Time & Part-Time) | Wichita, KS
- Mass Markets
-
Wichita, KS
- POSITION OVERVIEW CALL CENTER REPRESENTATIVE (FULL-TIME & PART-TIME) We are looking for call center representatives in t...
- 5/2/2024 12:00:00 AM
About Wichita, Kansas
Downtown Wichita is at 37°41′20″N 97°20′10″W / 37.68889°N 97.33611°W / 37.68889; -97.33611 (37.688888, −97.336111), at an elevation of 1,299 feet (396 m). Wichita is in south-central Kansas at the junction of Interstate 35 and U.S. Route 54. Part of the Midwestern United States, it is 157 mi (253 km) north of Oklahoma City, 181 mi (291 km) southwest of Kansas City, and 439 mi (707 km) east-southeast of Denver.
The city lies on the Arkansas River near the western edge of the Flint Hills in the Wellington-McPherson Lowlands region of the Great Plains. The area's topography is characterized by...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$93,271 to $127,271
Wichita, Kansas area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Customer Information Center Manager do?
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Customer Information Center Manager in Rapid City, SD
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Customer Information Center Manager in Madison, WI
‣ No Personal Identifying information (e.g., customer phone number or email).
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