Customer Information Center Supervisor jobs in Quincy, MA

Customer Information Center Supervisor is responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Being a Customer Information Center Supervisor reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Additionally, Customer Information Center Supervisor requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2020


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88 Customer Information Center Supervisor jobs found in Quincy, MA area

Customer Service Associate
  • The Home Depot
  • Quincy, MA
  • These associates learn about products using our tools, and provide information to customers in ... These associates work in cooperation with their Department Supervisor and other associates in their ...
  • 10 hours ago

General Maintenance Supervisor
  • Boston, MA
  • Our experts design, develop and manage tailored, smart and sustainable solutions for our customers ... Additional Information/Conditions: * Professional and personal development in a company ...
  • 13 hours ago

Delivery Driver
  • MWIDM Inc.
  • Norwood, MA
  • Person should have good customer services skills, able to follow procedures and work on a time ... Free parking. * I ask that information I supply you with gets to the applicants, seems when I ...
  • yesterday

Assistant Veterinary Client Care Supervisor
  • Reading Animal Clinic
  • Reading, MA
  • Handle customer inquiries and complaints * Assist the Client Care Supervisor * Provide information about the products and services * Troubleshoot and resolve client issues * Document and update ...
  • yesterday

Senior Social Worker - Cognitive Neurology Unit (CNU)
  • Beth Israel Deaconess Medical Center
  • Boston, MA
  • Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers. * Knowledge: Ability to demonstrate in-depth knowledge ...
  • yesterday

Customer Service Representative
  • Mindlance
  • Norwood, MA
  • You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: * Inbound Call Center educating and enrolling participants ...
  • 3 days ago

10 Customer Service Representatives Needed ASAP ! Interview Today !!!
  • MMC Group LP
  • Boston, MA
  • Now is the perfect time to start building your career as a Customer Service Call Center ... Answer incoming calls from consumers and providers requesting information about the Medicaid ...
  • 4 days ago

Customer Account Advisor
  • Aarons
  • Melrose, MA
  • Attainment and upkeep of customers' accounts including maintaining updated customer information in ... Clean and certify merchandise in the Quality Assurance Center for all items personally returned
  • 4 days ago

Quincy (/ˈkwɪnzi/ KWIN-zee) is the largest city in Norfolk County, Massachusetts, United States. It is part of Metropolitan Boston and one of Boston's immediate southern suburbs. Its population in 2014 was 93,397, making it the eighth-largest city in the state. Known as the "City of Presidents," Quincy is the birthplace of two U.S. presidents—John Adams and his son John Quincy Adams—as well as John Hancock, a President of the Continental Congress and the first signer of the Declaration of Independence. First settled in 1625, Quincy was briefly part of Dorchester and Boston before becoming the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$78,680 to $96,689
Quincy, Massachusetts area prices
were up 2.5% from a year ago