Customer Information Center Supervisor jobs in Wilmington, NC
Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Information Center Supervisor jobs
A/R Supervisor
- Little River Medical Center, Inc.
-
Little River, SC
FULL_TIME
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A/R SupervisorPOSITION SUMMARYThe Accounts Receivable Supervisor is responsible for managing the day-to-day activities of the Accounts Receivable Team which includes oversight of payment posting, correcting denied claims, follow-up on aged claims, and patient collection efforts. The A/R Supervisor also works closely with the Front Desk supervisor on any issues with the patient collection process up front. This will be a hybrid position. Most aspects of the position will be performed remotely while some tasks will require an on-site presence from time to time.WHY LRMC:Little River Medical Center is a non-profit community health center within Horry County. At Little River Medical Center, we strive to offer exceptional health services and deliver quality, compassionate care to everyone. We provide a wide range of affordable health and support services for every family.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but not limited to:
- Supervise and coordinate all aspects of the A/R Process to include payment posting, correcting denied claims, follow-up on aged claims, and patient collection efforts.
- Works closely with the Front Desk supervisor on any issues with the patient collection process up front.
- Trains staff as needed.
- Works closely with other team supervisors to coordinate efforts as needed.
- Coordinates and performs all Billing Projects as assigned and as needed to make corrections or seek higher reimbursements.
- Communicates any issues with reimbursement patterns to the Revenue Cycle Manager as needed.
- Fills in for staff as needed.
- Works with the accounting department regularly to ensure proper balancing and ledger entries.
- Cooperates with and assists with all internal and external audits as needed.
- Performs daily department balancing.
- Monitor and correct all errors and unposted payments reported from Accounting or the Revenue Cycle Manager.
- Acts as a point of contact for questions from the billing staff or other departments in the absence of the Revenue Cycle Manager.
- Assists in monitoring AR and aging metrics monthly.
- Perform month end closing process and coordinate closing efforts with other team supervisors.
- Attend monthly payer meetings as needed.
- Submit payer concerns to the Quality Department before monthly payer meetings.
- Assist with patient concerns from the Patient Concerns Team as needed.
- Strive to meet Billing Metrics and End of month goals within the A/R process.
- Ability and desire to work towards department goals to obtain the highest level of performance for the department.
SUPERVISORY RESPONSIBILITIESBilling Specialist I, Payment Specialists, and Patient Financial SpecialistQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE:- High School diploma required.
- At least three years of healthcare billing experience is required. FQHC experience a preference.
- At least 1-year previous supervisory experience preferred.
- Extensive knowledge of medical terminology required.
- Healthcare certification from AHIMA or AAPC preferred.
LRMC offers benefits such as:- Medical, Vision & Dental insurance.
- Employer matched 403B Retirement Plan.
- Paid Vacation time, Sick time, & Holiday's. As well as paid qualifying Administrative Leave.
- Employer Paid Health Benefits: Life / AD&D Policies, Short/Long Term Disability, and a Employee Assistant Plan.
- 21 Days Ago
RN Weekend Supervisor
- Cypress Pointe Rehabilitation Center
-
Wilmington, NC
PART_TIME
- Are you a Registered Nurse (RN) looking for an opportunity to grow into leadership? Would you enjoy getting a weeks’ worth of hours in on weekends only and have the rest of your weekdays off? Or maybe...
- 1 Month Ago
Tailored Care Manager Supervisor
- Coastal Horizons Center
-
Wilmington, NC
FULL_TIME
- COASTAL HORIZONS CENTER, INC. JOB DESCRIPTION JOB TITLE: Care Manager Supervisor HOURS: Full time, Non-Exempt The Care Manager Supervisor is an integral part of Coastal Horizons Center’s team approach...
- 1 Month Ago
Customer Service Associate
- Medical Center Specialty Pharmacy
-
Wilmington, NC
FULL_TIME
- About Medical Center Specialty Pharmacy (“MCSP”) MCSP is a premier, full-service pharmacy and compounding lab located in Wilmington, NC. For over 30 years, we have been a trusted local pharmacy for al...
- 3 Days Ago
Customer Service Representative
- Little River Medical Center, Inc.
-
Little River, SC
FULL_TIME
- CUSTOMER SERVICE REPRESENTATIVE (CSR) POSITION SUMMARY Under the direct supervision of the Front Office Supervisor the Customer Service Representative is responsible for front office day-to-day activi...
- 29 Days Ago
Adecco - Supervisor Onsites (manufacturing and distribution center)
- Adecco USA, Inc.
-
Bern, NC
FULL_TIME
- Adecco - Supervisor Onsites (manufacturing and distribution center) About the roleThe Onsite Supervisor acts as the candidate's/associate's employment "agent" (i.e., liaison) and point of contact thro...
- 4 Days Ago
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0 Customer Information Center Supervisor jobs found in Wilmington, NC area
Lead Sammy's Clerk FT
- Lowes Foods
-
Leland, NC
- Overview: To provide excellent guest service through deli department activities. Responsibilities: 1. Provide polite, fr...
- 4/26/2024 12:00:00 AM
PT Interpreter - Sign Language
- Cape Fear Community College
-
Wilmington, NC
- Salary: Depends on Qualifications Location : Wilmington - Downtown Campus, NC Job Type: Part Time Staff Job Number: 23-0...
- 4/26/2024 12:00:00 AM
Operations Manager
- MasTec Inc
-
Wilmington, NC
- Overview: MasTec Utility Services delivers critical infrastructure construction and engineering services for power deliv...
- 4/25/2024 12:00:00 AM
Bakery Associate
- Walmart
-
Wilmington, NC
- **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
- 4/24/2024 12:00:00 AM
Bakery Associate
- Walmart
-
Leland, NC
- **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
- 4/24/2024 12:00:00 AM
FT Aviation Maintenance Technician Instructor- NHC Endowment Grant TFT
- Cape Fear Community College
-
Wilmington, NC
- Location : Castle Hayne - North Campus, NC Job Type: Full Time Faculty Job Number: 24-00048 Division: Economic & Workfor...
- 4/23/2024 12:00:00 AM
MDS RN Coordinator
- August Healthcare at Wilmington
-
Wilmington, NC
- Must have prior MDS expereince: Positions Summary: Coordinates the completion of Minimum Data Sets (MDS) and associated ...
- 4/22/2024 12:00:00 AM
Mover
- Labor Finders
-
Wilmington, NC
- Your Job Are you good at getting things safely in and out of homes, apartments, buildings, vans, and trucks? Can you car...
- 4/22/2024 12:00:00 AM
About Wilmington, North Carolina
Wilmington is a port city and the county seat of New Hanover County in coastal southeastern North Carolina, United States.
With a population of 119,045 in 2017, it is the eighth most populous city in the state. Wilmington is the principal city of the Wilmington Metropolitan Statistical Area, a metropolitan area that includes New Hanover and Pender counties in southeastern North Carolina, which has a population of 263,429 as of the 2012 Census Estimate.
Wilmington was settled by the English along the Cape Fear River. The city was named after Spencer Compton who was the Earl of Wilmington. Its ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$67,640 to $94,719
Wilmington, North Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago