Customer Operations Analyst jobs in Washington, DC

Overview

Are you looking for a collaborative and vibrant work environment?  Look no further.

Customer Value Partners (CVP), founded in 2003, is an award-winning business and next-gen technology consulting company that helps organizations navigate disruption and prepare for a culture of Continuous Change. We solve critical problems for healthcare, national security, and public sector clients through innovative strategies and solutions which leverage technologies and industry expertise in areas including Technology Modernization, Health, Data Science & Engineering, Business Transformation, and Cybersecurity. CVP delivers unparalleled excellence to clients and employees through our strong culture of integrity, engagement, respect, and a passion for our clients’ missions.

CVP is proud of its industry recognitions, including its 10th year on Inc. 5000’s Fastest Growing Companies list; 7th year as a VA Fantastic 50 awardee; two-time winner of the NVTC Tech 100; two-time winner of WBJ 75 Fastest Growing Companies; winner of the ACT-IAC Igniting Innovation Award 2019, three-time winner of the FedHealthIT Innovation Award; four-time winner of the FedHealthIT 100; winner of the Greater Washington Innovation Awards: Mature Technology Innovator of the Year; two-time winner of the GovCon Innovation Awards; 2018 Corporate Growth Company of the Year by the Association for Corporate Growth (ACG) National Capitol, and more. Our CEO, Anirudh Kulkarni, received the 2018 InnovateIT Outstanding Industry Leader of the Year award by the Armed Forces Communications & Electronics Association’s (AFCEA) Bethesda Chapter and is a three-time winner of the SmartCEO Future 50.

CVP has a culture focused on success for clients and employees alike. Our employee programs include comprehensive onboarding, extensive training, a formal mentor program, robust affinity groups, and social activities, all aligned with CVP’s culture of teamwork, respect, and flexibility. With a collaborative, diverse work environment and a strong team of smart, engaged professionals, CVP prides itself on fostering a unique culture that promotes inclusion and involvement, as well as personal and professional growth. CVP’s strong culture and commitment to its employees resulted in it being named a Washington Post Top Workplace. CVP is proud to hold a 4.0 GlassDoor rating, an annual retention rate of 88% and a 91% positive rating for our CEO, all incredibly rare in our industry. 

Find out more about why you should join CVP on our Facebook, LinkedIn, Instagram, & Twitter.

CVP is seeking highly talented Analysts to join our growing team in the Washington, D.C.  and Baltimore Metropolitan areas. This is an exciting career opportunity for a professional with an interest in consulting. The ideal candidate is entrepreneurial, innovative, analytical, and has a strong interest in how technology solves matters of great national importance, especially in healthcare, national security, and digital government.

Responsibilities

• Gain an understanding of the client’s goals and daily objectives, help to measure and define success, and ensure a consistent approach to solving problems
• Collaborate with the project team to analyze business needs
• Assimilate quickly into CVP’s consultative approach
• Utilize analytical skills to solve interesting and complex problems
• Elicit information using a variety of customer management techniques

Qualifications

• Eligibility to obtain a government security clearance
• Clear and concise verbal and written communication capabilities
• Effective team and client collaboration
• Ability to observe/listen, capture, and analyze information in fast-paced environments, ensuring that critical points are noted
• Ability to research and confidently assemble an argument and back it up with evidence
• Strong analytical and problem solving skills
• Ability to pick up new information and skills quickly
• Validate data obtained via critical thinking techniques to expose new areas for exploration
• Strong organizational skills
• Bachelor’s Degree

Desired Skills

• Up to one year of relevant experience
• Coursework in business or information systems

About CVP

Customer Value Partners (CVP) is an award-winning business and next-gen technology consulting company that helps organizations navigate disruption and prepare for a culture of Continuous Change. We solve critical problems for healthcare, national security, and public sector clients through innovative strategies and solutions which leverage technologies and industry expertise in areas including Technology Modernization, Health, Data Science & Engineering, Business Transformation, and Cybersecurity. CVP delivers unparalleled excellence to clients and employees through our strong culture of integrity, engagement, respect, and a passion for our clients’ missions.

Customer Value Partners, Inc. is a VEVRAA Federal Contractor and an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability. Customer Value Partners seeks to provide employment opportunities for protected veterans and individuals with disabilities.