Customer Retention Supervisor jobs in Fayetteville, NC

Overview

Location:

Patriot Point

Why Highmark Residential?

Because every position is considered critical to Highmark’s success and reputation, we take care to employ those who aspire to become the best in their field. Those who succeed at Highmark will do so because they enjoy an empowered, challenging, fulfilling and financially rewarding workplace!

Why we need you:

The Retention Specialist oversees administration of the renewal and certification processes at an affordable community, as well as providing leasing support to the community and associates.

What Highmark can do for YOU:

• Help you achieve your goals by continuous professional development and regular career progression sessions
• Competitive pay for the market
• Monthly bonus opportunities for all site associates
• 30% associate rent discount
• Medical, Dental & Vision benefits the 1st of the month following 30 days of full-time employment
• Company-provided life insurance, short term and long term disability coverage
• Flexible Spending accounts
• 401(k) eligibility after 90 days, with 4% Highmark match
• Professional Certification & Tuition reimbursement
• Vacation, Sick and Personal Time off available to use after 90 days
• 10 paid holidays
• Paid parental leave

Responsibilities

What your day to day might look like:

• Assists with planning and implementing resident retention and renewal programs
• Stays informed and up to date with compliance and affordable processes
• Submit certification paperwork to third party compliance partners for review and approval
• Maintains organized community office files
• Maintains working knowledge of laws, rules, and regulations concerning apartment leasing and management, i.e. Fair Housing, collections, evictions, towing and pool enclosures
• Handles or assists in the receiving, recording, preparation and follow-up of work orders to facilitate residents’ service requests

Qualifications

We’re looking for you if:

• Interested in the above
• You dot your I’s and cross your T’s 
• You have a "can-do" attitude 
• You like to think outside the box 

Some things we can’t live without:

• 1-3 years of Leasing/Property Management experience 
• Valid driver’s license
• Excellent verbal and written communication skills
• High school diploma or equivalent to
• Strong proficiency in using property management software (preferably Yardi)

#CARO

Req ID: 2024-5787