Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
JOB DETAILS :
WORKING TITLE : Student Success Data & Retention Strategist
UW SYSTEM OFFICIAL TITLE : Data Reporting Specialist
POSTING DATE : April 15, 2024
ESSENTIAL JOB FUNCTIONS :
This position reports to Assistant Vice Chancellor of Student Access and Success and analyzes, plans, and creates complex data and report sets for academic and / or university program planning.
The Student Success Data and Retention Strategist will support UW-Green Bay student success by collecting, analyzing and presenting data in order to make recommendations to improve student success and retention.
The position will work collaboratively across the university to analyze data and determine efficacy of student success initiatives and resources in order to identify opportunities for improvement.
The specialist will collaborate with UW-Green Bay's four colleges and other departments to provide and analyze student success data specific to their areas.
This position will lead UW-Green Bay's Coordinated Care team, maintain and initiate processes to keep Navigate up to date, liaison with EAB technical support and respond to training requests as needed.
This position includes the following responsibilities :
QUALIFICATIONS :
MINIMUM QUALIFICATIONS :
PREFERRED QUALIFICATIONS :
The successful candidate will be expected to work inclusively and respectfully within a diverse campus community and practice civility in the workplace.
In addition, the successful candidate will have strong oral, written, interpersonal, and organizational skills, demonstrated integrity and strong leadership, and the willingness to work independently and as part of a collaborative team.
The University invites applicants who are dedicated to enriching the quality of life for students and the community by embracing the educational value of diversity, promoting environmental sustainability, encouraging engaged citizenship, and serving as an intellectual, cultural, and economic resource.
Last updated : 2024-04-23
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