Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Due to our anticipated expansion into new markets, we are currently hiring entry-level individuals with a customer service & sales background for a full-time position. We have a fluid work environment in which you will report directly to upper management, and new ideas are always encouraged. There will be plenty of opportunities for you to set your own plans and develop high-level strategic initiatives. We are seeking candidates who are outgoing, personable, and looking for growth opportunities!
We specialize in areas of customer retention and customer acquisition. We promote growth from within and encourage our sales team to work together to reach client goals as well as our own company goals. We deliver our clients, a face-to-face customer service experience. With our hands-on, expert training, we prepare individuals to work with customers to provide a professional and pleasant experience, which fosters the acquisition of quality customers and long-term customer loyalty.
Entry-Level Customer Retention & Sales Job Responsibilities:
Benefits of Working with us as an Entry-Level Customer Retention & Sales:
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