Customer Retention Supervisor jobs in Reno, NV

Retention Specialist

At Reno-based Inc. Authority (www.incauthority.com), we consult with, and help register, over 1000 new startups a week, across all fifty states. We promote an environment that is fun, energetic, and creates a positive work culture. Currently, we are growing by leaps and bounds and are excited about helping entrepreneurs!

We are seeking a confident, enthusiastic Retention Specialist who wants to be part of a high-performance organization. Our great work environment rewards you for superior communication skills and puts you on the fast-track to a long-term career. If you are ready to be on a team of top producers, earning top incomes, with limitless growth potential, Inc. Authority is the place for you!

Awesome benefits will include:

• Earn up to $80,000! (Base Salary Commissions, Spiffs, and Bonuses)
• No weekends! Enjoy working 8am-5pm Monday-Friday with weekends off!
• Fun and exciting team-oriented work environment!
• Fresh leads provided daily (no cold calling)
• Continuous coaching and full support to help you maximize your earning potential
• Opportunities for advancement
• Paid vacation, PTO, 401K w/match, health/dental insurance, and education assistance

Responsibilities

• Engage in inbound and outbound calls with Inc Authority Customers who are considering a change in their services or to renew their services
• Collaborate with sales and customer service management on ideas and tactics to provide customers with new services
• Respond to customer queries in a timely manner
• Analyze customer feedback and develop techniques to ensure customer retention
• Provide excellent customer service and ensure customer satisfaction
• Explain and upsell our products and benefits of Inc Authority service

Essential Functions:

• Excellent Phone Commination Skills
• Ability to navigate a CRM System and use a headset
• Basic computer skills such as typing while using Microsoft Office products (Excel, Word, Outlook)
• Career-Minded Professional
• A Passion for Helping Others
• A Positive, Can-Do Attitude
• Professional Appearance and Demeanor

Requirements/Desired Qualifications:

• Minimum 1-year experience in a similar role
• Customer Service/Call Center experience
• Punctuality
• Positive and Professional Demeanor and Appearance

About Inc. Authority:

Inc Authority has been the corporate formation specialist for over twenty years. Founded in 1989, Inc Authority, and its associated companies, have formed and represented over 70,000 Corporations and LLCs worldwide. We offer the most comprehensive range of services under one roof, including corporate business formation and strategy, tax planning, bookkeeping, estate and retirement planning. We are dedicated to providing the highest standard of customer service.

Our Mission Statement:

It is our mission to empower our clients with the tools they will need to succeed in the business world. We bridge the gap between doing business online and face-to-face. Our customer service team is dedicated to providing you with the resources you need to successfully run your business. Your success is our success.