Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Quick Delivery Service has been around for over 63 years. We are an old truck transportation company who needs someone to handle multiple duties such as computer input, answer phones & emails, call customers to set appointments, & respond to customer needs.
Hours 8-5 daily, Monday thru Friday
Must be computer literite.
Job Type: Full-time
Salary: $16.00 per hour
Benefits:
Schedule:
Ability to commute/relocate:
Education:
Work Location: One location
RESUME IS REQUIRED
Clear All
0 Customer Service Supervisor jobs found in Pensacola, FL area