Customer Service Supervisor jobs in Saint Louis, MO

Taxation Division – Income Tax Bureau – Correspondence Section

Customer Service Supervisor

Annual Salary $41,753.28

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

The staff is very knowledgeable, the work is rewarding and each day brings something new. This position will allow you to utilize your technical and professional skills. Responsible for overseeing the individual income tax protest unit and ensuring the Department delivers the highest level of customer service possible. The individual income tax protest unit is responsible for reviewing protest correspondence submitted by a taxpayer after receiving the Assessment Notice, they follow statutory guidelines, and adjust accounts accordingly. This position will write final decision letters if the protest is unsatisfactory with the taxpayer.

This position also reviews fiscal notes and replies to them in a timely manner in regards to the Department’s standing.

This position also assists the Customer Service Manager with overseeing the individual income tax, property tax credit and corporate tax correspondence units.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

This description may not include all of the duties, knowledge, skills, or abilities associated with this position.

• Review team member leave requests and timesheets in Leave track
• Review daily jobs to ensure there are no issues to address
• Update Daily Tracking spreadsheets for section
• Create and review bugs
• Review legislation changes and forward to manager for review
• Work new emails received
• Assign new work to unit
• Work any assigned projects
• Communicate professionally with all internal and external customers by telephone, email, letter and in person
• Update job knowledge by participating in educational opportunities such as Mo Learning classes along with department offered courses
• Communicate job expectations to team and assist when team members have questions
• Prepare all necessary section reports
• Any addition duties, as assigned

PLEASE DIRECT ANY QUESTIONGS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

We celebrate diversity and are committed to creating an inclusive environment for all.

The State of Missouri is an equal opportunity employer.