Customer Service Team Leader jobs in Waterloo, IA

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Customer Service Team Member: Full Time Opener
  • Taco John's - C&M Enterprise
  • Waterloo, IA FULL_TIME
  • Seeking a Qualified Customer Service Oriented Team Member in Waterloo, Iowa

    Welcome to the wonderful world of Taco John's! In our ever-evolving need of servicing the customers we love, Taco John's is providing quality food service at affordable prices. We are actively searching for the ideal person to join our Customer Service team.

    Are you an experienced outgoing people-person with customer service skills, driven by integrity to provide quality services?

    Do you need flexible work hours due to current life activities you cannot set aside?

    Do you love fresh food and the satisfaction of hard work and a job well done?

    Do you prefer to work with people that also believe in a good work ethic, take pride in what they do, and also believe in the quality of fresh food?

    If this sounds like you, apply today using our simple 2-minute application!

    Pay Range: $11.00 - $15.00 per hour: Depends on level of experience

    About Taco John's

    We're pretty proud of the fact that we own Taco Tuesday, that we're the only place in the world where you can find Potato Olés, and that we turned a one-man taco stand in Cheyenne, Wyoming into one of the largest Mexican quick-service brands in America.

    But you know what we're the most proud of?

    OUR CUSTOMER SERVICE TEAM.

    Our customer service oriented crew is the heart of what we do, and it's important to us to help each team member succeed. That's why we offer numerous opportunities for advancement and training, allowing our team members to build strong, rewarding careers with us.

    Just as we are constantly evolving to satisfy the public's need for quality food made from scratch with fresh ingredients, we understand that our employees have needs as well. As an employer in the fresh food service industry, we take pride in offering our employees competitive wages, a supportive, healthy and fun work environment, as well as on-going training.

    A Day in the Life of a Customer Service Driven Team Member

    Don't expect the same droned out fast-food chain routine in this position. You will eagerly interact with a variety of people from the customer to the made from scratch fresh food we promptly prepare. As a customer service-oriented team member of the organization, you'll enthusiastically prepare food the Olé way, work with customers one-on-one, and work with a customer service team of like-minded fresh food lovers in a fun, fast-paced and rewarding environment.

    And, get ready to move! You will be a big part of the quality food experience our clients have come to enjoy in working with our employees. Your role in customer service will start out as part-time in a flexible work environment that can be tailored to your schedule. There is no need to give up your life balance with Taco John's! We have hours that range from 5am to 10pm, so whether you have church activities, sports activities, or school activities, we are very open and flexible with the schedule to ensure your success!

    Quick thinking, a desire to improve your current customer service skills, and the ability to work independently with a mature attitude are the keys to succeeding in this role. You will also be a part of a growing organization.

    Let's face it. Working with food can sometimes be quite messy, so this role is not just about the fun and games that come with working with fresh ingredients, but special care is also required to ensure the customer's safety and your own in keeping a clean working environment and being proactive in helping team members.

    Location: 50702

  • 16 Days Ago

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Team leader
  • Panchero's Mexican Grill
  • Waterloo, IA FULL_TIME
  • Panchero's - NOW HIRING TEAM LEADS Panchero's Mexican Grill is looking for friendly and enthusiastic people to join the team! You will have the opportunity to be part of a positive and fun culture whi...
  • Just Posted

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Finance and Operations Director
  • Leader Valley
  • Waterloo, IA FULL_TIME
  • SummaryJob Title: Finance and Operations DirectorDepartment: OperationsDescription: The Finance and Operations Director requires a broad skill set to successfully manage a wide variety of administrati...
  • 1 Month Ago

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Customer service
  • American Red Cross
  • Waterloo, IA FULL_TIME
  • Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spiri...
  • 1 Day Ago

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Customer Service/Service Advisor
  • Boss Truck Shops, Inc
  • Elk, IA OTHER
  • Overview The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting custome...
  • 20 Days Ago

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Full Time Day and Night Shift Fast Food Worker- Customer Service Team Member
  • Taco John's - C&M Enterprise
  • Waterloo, IA FULL_TIME
  • Seeking a Qualified Customer Service Oriented Team Member in Waterloo, Iowa Welcome to the wonderful world of Taco John's! In our ever-evolving need of servicing the customers we love, Taco John's is ...
  • 20 Days Ago

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0 Customer Service Team Leader jobs found in Waterloo, IA area

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Customer Service Representative
  • Bridgewaypro
  • Waterloo, IA
  • Location Waterloo, IA **Customer Service Representative** **Waterloo, IA** **$15-23/hour** Our Waterloo, IA client is se...
  • 4/26/2024 12:00:00 AM

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Customer Service Specialist, Seasonal
  • Rollins, Inc.
  • Cedar Falls, IA
  • ** Customer Service Specialist, Seasonal** **Job Category****:** Customer Service **Requisition Number****:** ORKIN16813...
  • 4/26/2024 12:00:00 AM

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Surveillance Investigator/Private Investigator
  • Allied Universal Compliance And Investigations
  • Waterloo, IA
  • Allied Universal Compliance and Investigations, North America's leading expert insurance claim investigations, complianc...
  • 4/26/2024 12:00:00 AM

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Greeter
  • Walmart
  • Waterloo, IA
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/24/2024 12:00:00 AM

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Customer Service Representative
  • Oculus Search Partners LLC
  • Waterloo, IA
  • Location Waterloo, IA **Customer Service Representative** **Waterloo, IA** **$15-23/hour** Our Waterloo, IA client is se...
  • 4/23/2024 12:00:00 AM

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Service Advisor
  • P&K Midwest
  • Waterloo, IA
  • P&K Midwest, your local John Deere dealer in Waterloo, is hiring a SERVICE ADVISOR Supports the service department by sc...
  • 4/22/2024 12:00:00 AM

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Customer Service Representative $16.25/HR
  • Rollins, Inc.
  • Cedar Falls, IA
  • ** Customer Service Representative $16.25/HR** **Job Category****:** Customer Service **Requisition Number****:** CUSTO0...
  • 4/22/2024 12:00:00 AM

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Customer Assistant (21 to 30 Hours)
  • Lidl House
  • Cedar Falls, IA
  • ** Customer Assistant (21 to 30 Hours)** ** Witham** **10.10 up to 11.40 per hour* (pro rata) - This isnt stacking shelv...
  • 4/22/2024 12:00:00 AM

Waterloo is a city in and the county seat of Black Hawk County, Iowa, United States. As of the 2010 United States Census the population decreased by 0.5% to 68,406; the 2016 Census estimates the population at 67,934, making it the sixth-largest city in the state. The city is part of the Waterloo – Cedar Falls Metropolitan Statistical Area, and is the more populous of the two cities. According to the United States Census Bureau, the city has a total area of 63.23 square miles (163.76 km2), of which 61.39 square miles (159.00 km2) is land and 1.84 square miles (4.77 km2) is water. The average el...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$53,227 to $69,713
Waterloo, Iowa area prices
were up 0.8% from a year ago

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You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020