Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Mission:
Join our team as a Customer Experience Associate (CXA) and become the face of our plumbing, heating, and electric company. In this role, you will be instrumental in ensuring our customers receive exceptional service and support. You will handle inquiries, resolve issues, and provide valuable assistance, ensuring customer satisfaction with our products and services. Your friendly demeanor, problem-solving skills, and technical knowledge will be critical in maintaining positive customer relationships and promoting the growth of our business.
Key Responsibilities:
Customer Communication:
Troubleshooting and Issue Resolution:
Product and Service Knowledge:
Order Processing and Scheduling:
Customer Feedback and Satisfaction:
Sales and Upselling:
Documentation and Reporting:
Qualifications and Requirements:
Physical Requirements:
Always Pursue Better: Our commitment to constant improvement drives us towards excellence at all levels. We strive to understand and satisfy the needs of our customers, consistently refine our methods, and benchmark our performance against the best. We maintain open communication, optimize operations, and champion teamwork. Join us in our dedicated culture of continuous improvement and help us achieve our goals.
Available shift times :
(1) full-time 10:00am - 6:30pm (1) full-time Thu-Mon 8:30am - 5:00pm OR (1) full-time 4 - 10-hour shifts Fri-Mon 7:00am - 5:30pm
Heritage Home Service is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by the laws or regulations in the locations where we operate. We encourage applications from all qualified individuals.
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