Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Looking to add one more experienced customer service rep team member to our excellent team at our retail store in Uptown Sedona!
The position is 15-25 hours a week, and in order to be considered you must be available to work every Sunday. Only those applicants who are available to work every Sunday will be considered.
On other days, all shifts are evening shifts; beginning as earlier as 2 or as late as 4 working until close at 9pm.
Rocky Mountain Chocolate is a gourmet chocolatier, recognized as the #1 chocolate franchise by Newsweek magazine. We sell high quality chocolates, caramel apples and other confections.
Job Type: Part-time
Pay: From $15.50 per hour
Expected hours: 15 – 25 per week
Benefits:
Experience level:
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Work Location: In person
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