Desktop Support Manager jobs in Boston, MA

Description :

Client is looking for a Desktop Support I resource on our Imaging andAsset Management team.

Will close to submissions on 5 / 28 / 2024 at 4 : 00pmCST.

Top Skills &Years of Experience :

6months to 5 years experience in

Desktopsupport

Deploying devices

On the fly devicerepairs.

Nice to HaveSkills :

Workstationprinter and peripheral maintenance and support skills.

General understanding of Client / Server environment.

Experience with Microsoft Active Directory and Azure ActiveDirectory.

Solid understanding of Microsoft productsincluding Windows operating systems and the Office

suiteof applications

Interview Process : MicrosoftTeams

Duration : Until 12 / 31 / 24 with the possibility tobe renewed yearly.

Onsite or remote Candidates MUST be acurrent Wisconsin res / ident or willing to relocate at thecandidates own expense. This is a

100% onsiteposition.

There is no on call time associated with thisposition

Additional details : Onsite positionat our Fleet location on Watertown Plank Rd. inWauwatosa

POSITION SUMMARY :

The Desktop Support Technician serves asthe first point of contact for IT related support providing tier 1client support for all technical issues relating to installingdiagnosing repairing maintaining and upgrading all PC hardware andequipment to ensure optimal workstation performance hardwaresoftware printing connectivity mobile technology and user set upand authorization also working all requests incidents and problemsthrough to resolution.

A critical role of the Desktop SupportTechnician will strive to provide the best possible end usercomputing experience for all Milwaukee County employees contractorsand vendors.

The Desktop Support Technician will be hands on withbuilding and imaging PCs and laptops printer setup and maintenanceperipheral hardware support and maintenance and user accountmaintenance.

This role is committed to addressing recurring issuesthrough consistent ITIL practices.

ESSENTIAL DUTIES ANDRESPONSIBILITIES :

Provide daily support for PC hardware and software includingWindows 10 Office 365 and other enterprise applications.

Participate in installing configuring and maintaining computeroperating systems and images.

Install and troubleshootperipherals for users.

Aid in troubleshootingsmartphones and other related ad hoc devices.

Asksappropriate probing questions to gather relevant information to aidin resolution of request. Documents tracks and monitors clientincidents and requests in ticketing system to ensure timely andaccurate resolution.

Sets client expectations whenopening and assigning tickets and ensures all request / services areexecuted on time in accordance with service level agreements withthe business.

Prioritizes and escalates support incidents andrequests based on business impact and documentedguidelines.

Makes recommendations to better assist endusers and improve the overall efficiency of daily operatingprocedures.

Acquires and maintains current knowledge ofcore hardware standards and applications as well as newtechnologies / applications being introduced in order to providetechnically accurate solutions to clients.

Assists inspecial projects as needed.

Participates in on callrotation.

COMPUTERSKILLS :

Workstationprinter and peripheral maintenance and support skills.

General understanding of Client / Server environment.

Experience with Microsoft Active Directory and Azure ActiveDirectory.

Solid understanding of Microsoft productsincluding Windows operating systems and the Office suite ofapplications.

Demonstrate an analytical approach toproblem resolution.

QUALIFICATIONS :

Ability to understand basic businesspractices.

Ability to manage working in a high stressenvironment.

Take ownership for work and initiative forrequests incidents and problems.

IT Professionalism inall aspects of the position.

Outstanding customerservice skills and attitude.

Ability to prioritizeprojects and customer requests.

COMPETENCIES :

Analytical Synthesizes complex or diverseinformation; collects and researches data; uses intuition andexperience to complement data;

designs work flows andprocedures.

Problem Solving Identifies and resolvesproblems in a timely manner; Gathers and analyzes informationskillfully.

• Teamwork Works as a team member across manylocations; balances team and individual responsibilities; exhibitsobjectivity and openness to others views;
• gives and welcomesfeedback; contributes to building a positive team spirit; putssuccess of team above own interests; supports everyones efforts tosucceed;
• recognizes accomplishments of other team members. CostConsciousness Works within approved budget; develops and implementscost saving measures;

contributes to profits and revenue; conservesorganizational resources.

Ethics Treats people withrespect; keeps commitments; inspires the trust of others; worksethically and with integrity; upholds organizational values andfollows documented departmental policies and procedures.

Judgment Displays willingness to make decisions; exhibits sound andaccurate judgment; supports and explains reasoning for decisions;makes timely decisions.

Communication Demonstrateseffective communication and achieves smooth handoffs; excellentcustomer service skills and acumen with the ability to consistentlycommunicate successfully with all types of employees.

EDUCATION / EXPERIENCE :

55years experience supporting end users in a corporate environment.IT schooling could be used towards experience.

CERTIFICATES ANDLICENSES :

Nocertifications required; A certifications preferred.

SUPERVISORY RESPONSIBILITIES : No supervisoryresponsibilities.

Payrange : $16 to $18 per hour on W2.

Last updated : 2024-05-25