Employee Services Manager manages the selection, design, and implementation of employee engagement programs geared to attract and retain employees and promote a healthy and productive work environment. Administers programs focused on work-life, child care, fitness, discounts, remote working, education, training, and others to provide options that engage employees. Being an Employee Services Manager analyzes and assesses program utilization, employee feedback, competitiveness, and workforce productivity to ensure that a cost-effective mix of programs is offered. Reviews and researches complex questions and identifies opportunities to improve employee engagement and work experience. Additionally, Employee Services Manager implements policies and procedures to guide department workflow to control program costs, promoting efficiency and optimizing administrative hours delegated to programs. Requires a bachelor's degree. Typically reports to a director. The Employee Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Employee Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
The Windsor Court is seeking a highly motivated and experienced Front Office Assistant Manager to join our team. The successful candidate will be responsible for assisting the Front Office Manager with the operation of the Front Office in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy.
Responsibilities:
- Assist the Front Office Manager in overseeing the daily operations of the Front Office, including check-in, check-out, reservations, and guest services.
- Ensure that all guests are greeted in a friendly and professional manner and that their needs are met promptly and efficiently.
- Assist in managing the Front Office staff, including training, scheduling, and performance management.
- Monitor and maintain the Front Office's financial performance, including room revenue and occupancy rates.
- Ensure that all Front Office procedures and policies are followed and that all staff members are trained on them.
- Handle guest complaints and resolve issues in a timely and professional manner.
- Maintain a clean and organized Front Office area.
Requirements
- Bachelor's degree in Hospitality Management or related field preferred.
- Minimum of 3 years of experience in a Front Office management role.
- Excellent communication and interpersonal skills.
- Strong leadership and team management skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficient in Microsoft Office and hotel management software.
- Must be able to work flexible hours, including weekends and holidays.
We offer a competitive salary and benefits package, including health insurance, paid time off, and a 401(k) plan. If you are a highly motivated individual with a passion for hospitality and guest service, we encourage you to apply for this exciting opportunity.
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