Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Job Overview
We are seeking a skilled Spanish Interpreter to join our team. The ideal candidate will be responsible for facilitating communication between Spanish-speaking patients and English-speaking healthcare providers.
Duties
- Provide accurate and confidential interpretation services in medical settings
- Interpret conversations between healthcare providers and patients to ensure clear communication
- Translate written materials such as medical records, documentation, and forms
- Assist with explaining medical terminology to patients
- Maintain professionalism and adhere to HIPAA guidelines at all times
Qualifications
- Fluency in Spanish and English
- Experience in interpreting in a healthcare or hospital setting is preferred
- Knowledge of medical terminology
- Ability to interpret sensitive information accurately and impartially
- Strong communication skills to effectively convey messages between parties
- Multilingual skills are a plus
- Familiarity with child protective services, social work, and documentation review would be beneficial
Job Type: Freelance
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Ability to Relocate:
Work Location: On the road
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