Executive Response Specialist jobs in New Bedford, MA
Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2025 Salary.com)
Recently Added Executive Response Specialist jobs
- SouthCoast Transit Management
-
River, MA
PART_TIME
-
JOB DESCRIPTION
The Call Taker is responsible for scheduling trips for clients throughout the service area. You will ensure accurate pick-up and drop-off times through telephone interaction with our customers and schedule trips in Novus software while ensuring the most effective utilization of SRTA vehicles.
JOB RESPONSIBILITIES
· Utilize NOVUS scheduling software and ensure application of the appropriate fare structure.
· Continually review schedules throughout the day using scheduling software, driver manifests and GoogleMaps to optimize scheduling.
· Comply with SRTA/SCTM policies and procedures for service (i.e. Time of service, scheduling windows and fares)
· Maintain and assure the highest levels of customer satisfaction when assisting clients with rides and information.
· Communicate with Dispatch regularly to ensure quality customer service for passengers.
· Prioritize tasks and manage time effectively.
· General office duties and other duties as assigned.
Job Type: Part-time
Pay: $18.00 - $19.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
- 1 Month Ago
- Ajulia Executive Search
-
Somerset, MA
FULL_TIME
- Production Supervisor(Food Manufacturing)Food Manufacturing Industry ExperienceOSHA regulationsGMPFood SafetyAre you looking to make a career change to a rapidly growing company? This exciting opportu...
- 25 Days Ago
- ADK Consulting & Executive Search
-
Nantucket, MA
OTHER
- Overview The Airport Manager is responsible for overseeing the daily operations of the Nantucket Memorial Airport (ACK) to ensure the smooth and efficient functioning of all airport services and facil...
- 2 Months Ago
- KLR Executive Search Group
-
River, MA
FULL_TIME
- About the Organization :Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.People Incorporated of Fall River, MA (https : / / p...
- 4 Days Ago
- Invited
-
Sandwich, MA
FULL_TIME
- Job DescriptionExecutive ChefReady to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has opera...
- 27 Days Ago
- ABLE Associates
-
River, MA
FULL_TIME
- Sales Executive PositionWhy ABLE?ABLE Associates is a highly ethical company focusing on reputation, respect, and integrity. We support you in building your professional network while providing the to...
- 28 Days Ago
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0 Executive Response Specialist jobs found in New Bedford, MA area
- ARS-Rescue Rooter
-
Bridgewater, MA
- Company Name: ARS-Rescue Rooter Overview: American Residential Services is the largest provider of residential home serv...
- 1/18/2025 12:00:00 AM
- ARS-Rescue Rooter
-
West Bridgewater, MA
- Company Name: ARS-Rescue Rooter Overview: American Residential Services is the largest provider of residential home serv...
- 1/18/2025 12:00:00 AM
- Staples
-
Braintree, MA
- Print Specialists provide exceptional customer service and solutions to customers' print needs. You will produce profess...
- 1/17/2025 12:00:00 AM
- Precision Medicine Group
-
Mansfield, MA
- **This job requires you to be onsite in Mansfield, MA or Norton, MA.*** The Quality Assurance Specialist II will provide...
- 1/17/2025 12:00:00 AM
- Precision Medicine Group
-
Mansfield, MA
- ***This job requires you to be onsite in Mansfield/Norton Mass. 5 days a week *** ***This job requires experience workin...
- 1/17/2025 12:00:00 AM
- Sherwin-Williams
-
Barnstable, MA
- This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale...
- 1/15/2025 12:00:00 AM
- Kennedy-Donovan Center
-
New Bedford, MA
- Job Description Job Description Are you looking for an organization that allows flexibility in your work schedule?! At K...
- 1/14/2025 12:00:00 AM
- Herb Chambers Honda of Westborough
-
Westborough, MA
- Herb Chambers Honda of Westborough has a wonderful opportunity to start a rewarding career for the right individual! We ...
- 7/16/2024 12:00:00 AM
About New Bedford, Massachusetts
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