Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
These vacancies will be located at OJJ Secure Care Facilities throughout the state of Louisiana.
This posting may be used to fill multiple vacancies.
The incumbent will serve the Tactical Response Unit in the southern and central regions of the state. The facilities in the central and southern regions are Acadiana Center for Youth-Bunkie, Acadiana Center for Youth-St. Martinville, Bridge City for Youth-Jefferson and all future sites in the southern region.
The Juvenile Justice Specialist 1 (pay grade level PS-105) has a Special Entrance Rate of $1,400.00 biweekly.
The Juvenile Justice Specialist 2 (pay grade level PS-106) has a Special Entrance Rate of $1,504.00 biweekly.
The Juvenile Justice Specialist 3 (pay grade level PS-108) has a Special Entrance Rate of $1,608.80 biweekly.
As part of a Career Progression Group, this vacancy may be filled from this recruitment as a Juvenile Justice Specialist 1, 2 or 3 depending on the level of experience of the selected applicant. The maximum salary for the Juvenile Justice Specialist 3 is $63,024 annually. Please refer to the "Job Specifications" tab located at the top of the LA Careers "Current Job Opportunities" page of the Civil Service website for specific information on salary ranges, minimum qualifications and job concepts for each level.
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*
For further information about this vacancy contact:
Garilyn London
OJJ/ Human Resources
Garilyn.London@la.gov
In the supplemental questions section, applicants must authorize the HR Office of Juvenile Justice to contact prior employers to check references under the Prison Rape Elimination Act (PREA) to be considered for employment.
The Office of Juvenile Justice is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities. For more information on employment-related resources available for those with disabilities, refer to the Louisiana Employment Resource Guide (Download PDF reader).
If you are contacted for an interview, please let us know at that time if you will need special accommodations.
NOTE: Prior to an appointment, the selected applicant must take and pass a drug screening test, possess a valid Louisiana Driver's License and clear a background check.
This agency participates in the E-Verify system for verification of citizenship and employment authorization.
Possession of a high school diploma or GED.
One year of continuous employment in any field of work will substitute for the high school diploma or GED.
Must have attained eighteenth birthday at the time of application.
To provide security of youth and assist in application of clinical treatment in accomplishing the overall goal of evaluation and/or treatment of individuals judicially remanded to the facility.
Entry.
Close from the Juvenile Specialist 4 and other higher level official.
None.
Office of Juvenile Justice
Differs from Juvenile Specialist 2 by performance of trainee duties for six months.
EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.
Trains in all protective service duties:
Receives on-the-job training in various areas of the unit by security and treatment personnel.
Maintains locked doors and gates as per facility policy.
Follows facility policies in control and prevention of contraband on grounds (this includes youth, employees, and visitors).
Monitors youth movement and provide youth count as per facility policy.
Makes security checks of buildings, grounds, fences, doors and gates to ensure that the integrity of security is intact; refers problems and/or deficiencies to proper authority.
Follows procedure for searching youth, living quarters, etc. to control contraband.
Maintains security and follows instructions in handling emergency situations such as riots, fire, etc.; must maintain a level of functioning which does not induce panic among youth or employees.
Institutes security measures when escorting youth inside and outside facility.
Responds to order to report to duty during elopement (or other unusual occurrences) and mans duty stations as assigned.
Supervises those youth assigned to his/her area and contributes toward creation of an atmosphere that is conducive to treatment. Assists in keeping records, etc. on all youth in his/her unit.
Assists with all routine clinics, details, and laboratory work for youth (under the guidance of the medical staff).
Accompanies youth to recreational and occupational therapies and all off-site activities to provide security and therapeutic assistance.
Participates and assists clinical treatment team members with groups of youth in therapeutic activities.
Participates as an active member in treatment team meetings, advising others about observations and recommendations.
Maintains adequate records for each youth in their assigned area for unusual happenings, such as side effects from drugs, behavior problems, eating and sleeping problems, suicidal or homicidal attempts or threats, and any elopements or any attempts of elopements.
Creates proper atmosphere on a security treatment unit which includes maintaining a safe and sanitary environment for youth by assisting in the cleaning of the physical surroundings, furnishings, and equipment, and other items in the youth care unit.
Participates in educational programs (either in-house or outside facility) as assigned, to increase knowledge base and job skills (is subject to 24-hour call).
Performs any related duties as assigned.
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