Field Service Director jobs in Port Arthur, TX
Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Recently Added Field Service Director jobs
Field Service Manager
- Valsource
-
Port Arthur, TX
FULL_TIME
-
Job Summary:
In partnership with the Senior Field Service Manager, the Field Service Manager will oversee the deployment, maintenance and management of all company-owned field assets. The Field Service Manager will provide management and commercial support to on-site Asset Managers and their field service support team who coordinate and direct field service jobs for valve repair, testing, machining, and diagnosis services. The Field Service Manager will oversee all dedicated Field Service Technicians teams located at the branch-level, and on-site Asset Managers for contract field jobs. Their respective teams will be responsible for installation, connection, servicing, testing, adjustment, repair, maintenance, removal, trouble shooting, inspection, and replacement of various valve types perthe customers’ scope of work and/or the customer’s special instructions.
Primary Duties & Responsibilities:
- Provide strategic operational and commercial direction to on-site Asset Managers and their field service support team as needed
- Interface with field job customers as needed
- Schedule deployment and return of company field assets as needed
- Implement and oversee programming for required maintenance of company field assets as needed
- Ensure required weekly safety meetings and others as required by company safety procedures are conducted on field jobs
- Ensure adherence to the company fatigue management system for field job work
- Ensure implementation of and adherence to the company quality management system to ensure field jobs arecompleted and delivered on time with the highest quality and cost efficiency
- Coordinate with the appropriate Branch Manager on alignment of field job budgets, expenses, and out of scope labor allocations
- Learn and enforce the usage of the ValvKeep service software as required by company procedures and enforce accountability for field jobs
- Ensure Field Service Supervisors and Asset Managers can read, interpret, and train others on Safety Data Sheets (SDS), pre-cautions, Personnel Protection Equipment (PPE), hazards levels, etc.
- Ensure all needed Field Service supplies are available and oversee all cost spending on field service supplies and equipment
- Coordinate with Field Service Supervisor and/or Asset Manager on all parts requests to ensure timely ordering and materials to complete valves
- Familiar with ASME, NBIC, and VR Programs and ensure employees are also trained on this material
- Ensure all training is performed and documented in regards to safety, company quality procedures, site specific, and work instruction
- Be on the job and available to work extended hours, at times for extended periods of time based on seasonal customer demands
- Accountable for development and communication of job packets and corresponding scope of work for service jobs of identified locations
- Schedule repair opportunities with customers and the shop management for best delivery
- Update the Production Board, Field Service Supervisor, Valvkeep, and customer of any changes to the schedule
- Schedule and prepare scope of work for all field service work with customer and Field Service Supervisor
- Schedule and facilitate pre and post turnaround meetings for service jobs with local shop management
- Identify revenue opportunities within customers' communities through communications, programs, and other activities as needed
- Plans, coordinates, and prepares valve specifications, material requisitions, and bid evaluations
- Provide guidance, technical expertise, and project management oversight to local service teams during the development of service job packets
- Provide engineering support to customers and make recommendations on product selection and applications for our products
- Examine ways to offer practical, creative alternatives that increase company chances of successfully closing orders at higher margins, in addition to giving the customer the best solution for their application
- Review the process of customer’s Requests For Quotations (RFQs) to help keep the process and criteria current in order to reach bid decisions, which best satisfies the company’s goals and objectives
- Source and procure direct shipment, special, and rush order items in a cost effective and timely manner
- Follow-up on open quotations and respond to customer requests
- Identify and close additional purchases of products and services by customers' communities
- Work closely with sales support, Account Managers, and business development
- Engage in technical discussions with potential clients, demonstrations, and presentations
- Keep management informed of all activity, including timely preparation of reports
- Build and maintain customer relationships by serving as primary technical resource and contact on service jobs
- High school diploma or equivalent GED or a minimum of 5 years of experience in control, pressure protection, and/or automated valve maintenance.
- Minimum of 5 years’ experience in mechanical repair/production environment
- Minimum of 2 years’ in leadership or supervision role
- Experience working in and around mechanical, industrial and electrical equipment
- Ability to read and interpret blueprints
- Ability to perform basic mathematical calculations
- Ability to read and interpret P&IDs, PSV Data, Capacity charts and assembly and test instructions
- Experience working with measurement devices and test gauges
- Basic knowledge of Microsoft Office applications, including Word, Excel and Outlook
- Must have a valid driver’s license and good driving record
- Must be able to obtain and/or maintain a TWIC and DOT Driver’s license
- Willing and able to lift and work with Personal Protective Equipment, including Emergency Breathing Apparatus
- At least 5 years of experience in control, pressure protection, and/or automated valve maintenance preferred
- Associates degree preferred
- Experience working in a gas gathering system operation, preferred
- Customer driven/focused
- Team oriented and willing to lead others
- High energy, detail oriented
- Ability to successfully manage multiple tasks within a fast paced environment
- Ability to read and interpret documents such as master schedule, safety rules, operating instructions, drawings/prints and procedure manuals
- Ability to prepare detailed reports and correspondence that are clear and intelligible
- Ability to effectively communicate with all levels of management, customers and other employees
- Sound judgment with the ability to make decisions and corrections when problems are detected
- Ability to work independently and/or in team assignments
- Strong safety record and knowledge of safety rules and practices
- Ability and willingness to work extended hours as needed to support customer requirements and seasonal business volume
- Strong history of dependability and reliability
- Strong interpersonal skills and ability to work well with others
- Lifting up to 25 pounds
- Bending, stooping, ability to stand for extended periods of time
- 22 Days Ago
Field Service Technician
- Dashiell
-
Port Arthur, TX
FULL_TIME
- Dashiell is a leading national provider of technical services to the electric utility, power generation, industrial, renewable and energy industries. These services include planning and systems studie...
- 29 Days Ago
Field Service Technician
- Siddons Martin Emergency Group
-
Port Arthur, TX
OTHER
- Job Details Job Location: PORT ARTHUR SHOP - Port Arthur, TX Education Level: High School Salary Range: Undisclosed DescriptionSiddons Martin Emergency Group Benefits Employee-Owned Company Monday-Fri...
- 1 Month Ago
Environmental field
- Clean Harbors
-
Port Arthur, TX
FULL_TIME
- HPC-Industrial , Powered by Clean Harbors, is looking for a Environmental Field Technician to join their safety conscious team in Port Arthur, TX This team member is responsible for the performance of...
- 1 Day Ago
Field inspector
- InsurSolv,LLC
-
Groves, TX
FULL_TIME
- Commercial and Residential Independent Contractor for Insurance Loss Control. Independent Contractors Duties : The above information is used by our client companies to determine whether a risk meets t...
- 1 Day Ago
Field Coordinator
- Wholesale Electric Supply Co. of Houston
-
Port Arthur, TX
FULL_TIME
- Job title | Project Coordinator Reports to | , Branch Manager - CMMS Classification | Non-Exempt Schedule | Monday – Friday, 8 AM – 5 PM / 40 hours a week Summary/ObjectiveThe Project Coordinator posi...
- 11 Days Ago
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0 Field Service Director jobs found in Port Arthur, TX area
Manager Medical Staff-Med Staff Admin-Full Time
- Christus Health
-
Beaumont, TX
- Description Summary: Provides leadership, management and operational oversight to the Medical Staff Services department....
- 4/26/2024 12:00:00 AM
Nurse Practitioner
- Legacy Community Health Services
-
Beaumont, TX
- Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to commu...
- 4/26/2024 12:00:00 AM
Legal Admin Specialist (Estate & Gift Tax) (Estate Tax Technical Advisor) (TEMP NTE 1 YR MBE, MBP)
- Department Of The Treasury
-
Beaumont, TX
- Duties WHAT IS THE SMALL BUSINESS SELF EMPLOYED (SBSE)DIVISION? A description of the business units can be found at: htt...
- 4/26/2024 12:00:00 AM
Regional Sales Manager - Beaumont-Port Arthur, Texas
- Blackline Safety
-
Beaumont, TX
- As a result of rapid growth and significant user adoption of its solutions in North America, Blackline is doubling its s...
- 4/25/2024 12:00:00 AM
Regional Director Quality Management
- Christus Health
-
Beaumont, TX
- Description Summary: In collaboration with other clinical leaders in the Regional Group, is responsible for ensuring tha...
- 4/24/2024 12:00:00 AM
Assistant Director of Laboratory Services - Days
- Baptist Hospitals of Southeast Texas
-
Beaumont, TX
- We are looking to add top talent to our Baptist Hospitals of Southeast Texas team. Join us in performing Sacred Work! Co...
- 4/24/2024 12:00:00 AM
Director for Enterprise Applications
- Lamar State College-orange
-
Orange, TX
- The Director for Enterprise Applications is responsible for the general oversight of the Banner ERP system, including bu...
- 4/23/2024 12:00:00 AM
Police Chief - City of Beaumont, TX
- Affion Public
-
Beaumont, TX
- Please follow this link to view the full brochure: https://www.affionpublic.com/position/city-of-beaumont-tx-police-chie...
- 4/22/2024 12:00:00 AM
About Port Arthur, Texas
Port Arthur is a city in Jefferson County within the Beaumont–Port Arthur metropolitan area of the U.S. state of Texas. A small portion extends into Orange County. It is 90 mi (140 km) east of Houston. It is host to the largest oil refinery in the United States (the 600,000 bpd Saudi Aramco - Motiva Enterprises refinery).
The population of Port Arthur was 53,818 at the 2010 census, down from 57,755 at the 2000 census. Early attempts at settlements in the area had all failed. However, in 1895, Arthur Stilwell founded Port Arthur, and the town quickly grew. Port Arthur was incorporated as a city...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Field Service Director jobs
$151,245 to $192,021
Port Arthur, Texas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
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