Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Battelle delivers when others can’t. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients—whether they are a multi-national corporation, a small start-up or a government agency.
We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.
We are currently seeking a Field Service Manager to support the maintenance of security equipment for the Department of Homeland Security Transportation Security Administration (DHS - TSA). This position is a remote position but will require travel to the following locations:
Ted Stevens Anchorage International Airport (ANC)
Fairbanks International Airport (FAI)
Hollywood Burbank Airport (BUR)
Fresno Yosemite International Airport (FAT)
Los Angeles International Airport (LAX)
Long Beach Airport (LGB)
Oakland International Airport (OAK)
Ontario International Airport (ONT)
San Diego International Airport (SAN)
Santa Barbara Airport (SBA)
San Francisco International Airport (SFO)
Norman Y. Mineta San Jose International Airport (SJC)
Sacramento International Airport (SMF)
John Wayne Airport (SNA)
Daniel K. Inouye International Airport (HNL)
Kona International Airport (KOA)
Lihue Airport (LIH)
Kahului Airport (OGG)
Harry Reid International Airport (LAS)
Reno/Tahoe International Airport (RNO)
Rogue Valley International Medford
Airport (MFR)
Portland International Airport (PDX)
Salt Lake City International Airport (SLC)
Seattle-Tacoma International Airport (SEA)
Spokane International Airport (GEG)
Antonio B. Won Pat International Airport (GUM)
The Field Service Technician Manager will be responsible for parts logistics, administration, maintenance of security equipment and managing staff within a specific region. Work involves most of the following:
Experience with airport screening equipment, OEM certification.
Benefits: Live an Extraordinary Life
We care about your well-being, not just on the job. Battelle offers comprehensive and competitive benefits to help you live your best life.
A Work Environment Where You Succeed
For brilliant minds in science, technology, engineering and business operations, Battelle is the place to do the greatest good by solving humanity’s most pressing challenges and creating a safer, healthier and more secure world.
You will have the opportunity to thrive in a culture that inspires you to:
Vaccinations & Safety Protocols
Battelle may require employees, based on job duties, work location, and/or its clients’ requirements to follow certain safety protocols and to be vaccinated against a variety of viruses, bacteria, and diseases as a condition of employment and continued employment and to provide documentation that they are fully vaccinated. If applicable, Battelle will provide reasonable accommodations based on a qualified disability or medical condition through the Americans with Disabilities Act or the Rehabilitation Act or for a sincerely held religious belief under Title VII of the Civil Rights Act of 1964 (and related state laws).
Battelle is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Battelle.
The above statements are intended to describe the nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, activities and skills required of staff members. No statement herein is intended to imply any authorities to commit Battelle unless special written permission is granted by Battelle's Legal Department.
For more information about our other openings, please visit www.battelle.org/careers
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