Field Service Manager jobs in Worcester, MA

HOERBIGER Safety Solutions, IEP Technologies (IEP) is now hiring for an Assistant Field Service Manager to join the team in our Marlborough, Massachusetts office. IEP designs explosion protection solutions, manufactures explosion prevention components, and supports customers across the country with responsive service to prevent and/suppress industrial explosions.

This position works with the Field Service Manager to manage Service for the North America Region and support the Field Service Engineers and IEP Customers. Overall responsibilities include: forecasting parts and service needs, scheduling of Field Service team, invoicing Service Calls, managing RMAs for warranty and regular customer communication regarding parts/service/contract renewal.

This position works a Hybrid schedule – 3 days in office, 2 remote each week. Occasional travel possible (<10%).

Essential Responsibilities

• Manage scheduling of new installations, Emergencies and International Service
• Provide technical assistance to customers and distributors
• Daily invoicing of all contract service calls and PO billings
• Supervise team of three staff
• Manage SAP/SAP FSM/ESM data
• Assist with Monthly Forecast for Parts and Service
• Monthly customer emails for Parts and Service
• Create/maintain Policy & Procedures for Parts and Service
• Manage RMA’s for warranty replacement
• Assist with lapsed customer and contract renewal calls

• Minimum of three years’ experience in a field service management role or equivalent experience
• Bachelor’s in Business Management or equivalent combination of education and experience
• Working knowledge of Control Panels, Pressure Detectors, IR Detectors and similar equipment
• Strong technical skills. Functional knowledge/experience working with SAP ERP system, including experience with SAP FSM and ESM modules. Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Excellent communication and listening skills (verbal/presentation/email/text/chat/technical reports)
• Must have proven Time Management and Problem Solving skills
• Self-Motivated, Accountable

HOERBIGER offers a stable, team-based environment with opportunity for advancement. Our robust benefits package includes: Medical/Dental/Vision Insurance, Employee Assistance Program, company paid Short- & Long-Term Disability coverage and Life Insurance, FSA and HSA, Paid Vacation, Paid Holidays, Paid Sick Days, Paid Parental Leave, Tuition Reimbursement, 401(k) Retirement Plan with matching contributions.

HOERBIGER Safety Solutions, IEP Technologies (IEP), based in Marlborough Massachusetts, designs explosion protection solutions, manufactures explosion prevention components, and supports customers with responsive service to prevent and/suppress industrial explosions. Our culture is based on core values of innovation, excellence, and integrity. Our employees create a highly energized, team-oriented work environment. We are an employer committed to supporting the aspirations and achievements of our employees.

HOERBIGER Safety Solutions is a division of HOERBIGER. HOERBIGER is active throughout the world in the energy sector, the process industry, the automotive industry, the mechanical engineering sector, in safety engineering, and in the electrical industry. Our products and services are used in reciprocating compressors, gas flow control units, vehicle drives, rotating unions, explosion protection, gas-powered engines, and in automobile hydraulics.