Fraud Prevention Supervisor jobs in the United States

Fraud Prevention Supervisor supervises fraud detection associates in their effort to identify and prevent future fraud. Leads cross-functional initiatives to proactively detect and prevent fraud from occurring. Being a Fraud Prevention Supervisor regularly reviews the team's work product and makes recommendations as needed. Researches, documents, and implements best practices in the fraud prevention industry. Additionally, Fraud Prevention Supervisor analyzes current processes and procedures and makes recommendations to promote more effective operations. Provides training and guidance to new employees. Typically requires a bachelor's degree. Typically reports to a manager. The Fraud Prevention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Fraud Prevention Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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SDS Fraud Prevention Supervisor
  • Apple
  • Austin, TX FULL_TIME
  • Summary

    Posted:
    Weekly Hours: 40
    Role Number:200559184
    At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you! Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. Apple's Strategic Data Solutions (SDS) is seeking a Fraud Prevention Supervisor. In this role, you will be responsible for providing daily supervision, developing the fraud prevention team’s talent, and leading the daily execution of the business. We contribute to the customer experience by preventing and minimizing customer contacts and working to resolve any fraud prevention issues in a timely manner. Critical thinking and self-motivation are an absolute must.

    Description

    The SDS Fraud Prevention Supervisor is responsible for managing and promoting the development of Fraud Prevention Investigators. You are a customer focused person who is self-motivated, friendly and has a passion to prevent fraud in an efficient and effective manner. Responsibilities include: Lead employee performance and support their success. Achieve or exceed team performance and productivity goals. Conduct regular 1:1s with employees. Identify and communicate training and development opportunities. Lead regular team meetings and calibration sessions. Submit and track production issues for resolution. Work cross-functionally with SDS, RCC partners and global peers. Represent Apple with customers and partner organizations. Identify innovative ideas to improve the experience of Apple customers.

    Minimum Qualifications

    • 2 years management experience, leading a team of 15 direct reports OR actively acquiring fundamental experience in Fraud Prevention Team Lead Rotation
    • Excellent English reading comprehension and writing skills
    • Strong analysis and problem-solving skills
    • Strong decision-making capabilities and sound judgment
    • Excellent written and verbal communication skills
    • Strong work ethic with a high degree of flexibility
    • Excellent interpersonal skills
    • Passion for developing direct reports
    • Ability to work in a fast-paced, challenging environment
    • Flexibility to work any shift within 7-day work week
    • Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams
    • Makes space to listen, learn, and amplify diverse perspectives and experiences
    • Confronts barriers to greater inclusion with tenacity, care and commitment

    Key Qualifications

    Preferred Qualifications

    • Proven leadership experience driving organizational change
    • Knowledge of the Retail Customer Care and customer support model
    • Fraud prevention and/or banking experience
    • Experience in people management with strong leadership background preferred
    • Bachelor’s degree preferred, plus 1–3 years experience in a customer service and support environment

    Education & Experience

    Additional Requirements

    • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

  • 10 Days Ago

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Fraud Prevention Coordinator
  • AmeriServ Financial Bank
  • Johnstown, PA FULL_TIME
  • Summary ObjectiveFunction as a point of contact for fraud-related activities. Collaborate with customers, internal business lines, and law enforcement on fraud prevention.Essential Functions Assist cu...
  • 20 Days Ago

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Fraud Prevention Agent - Seasonal
  • Fanatics
  • Denver, CO FULL_TIME
  • Job DescriptionJob descriptionFanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports...
  • 21 Days Ago

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Loss Prevention/ Fraud Analyst
  • Radiant Systems Inc
  • Hoover, AL CONTRACTOR
  • We are hiring for Loss Prevention/ Fraud Analyst Role!!.Our Major Pharmaceutical Client is looking for Loss Prevention/ Fraud Analyst in Hoover, AL for a 12 months contract on W2.Please let me know if...
  • 22 Days Ago

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Fraud Prevention Specialist
  • Libra Solutions Group
  • Brook, NY FULL_TIME
  • Probate Advance is seeking a Fraud Prevention Specialist to support our exceptional team and growing business. This role will validate information to ensure accurate client case profiles to determine ...
  • 23 Days Ago

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Fraud Prevention Coordinator
  • AmeriServ Financial Inc.
  • Johnstown, PA FULL_TIME
  • SUMMARY OBJECTIVE: Function as a point of contact for fraud-related activities. Collaborate with customers, internal business lines, and law enforcement on fraud prevention. ESSENTIAL FUNCTIONS: 1. As...
  • 23 Days Ago

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Multi-Store Supervisor - #720
  • Sheetz
  • New Albany, OH
  • Additional $1.50/hr. for working 10pm-6am OVERVIEW Do you like to change things up and meet new people? Never get bored ...
  • 7/26/2024 12:00:00 AM

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Shift Supervisor
  • MARION GOODWILL INDUSTRIES INC
  • Lewis Center, OH
  • Job Description Job Description The Shift Supervisor role is responsible for assisting the store management team in reta...
  • 7/26/2024 12:00:00 AM

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Utilities Supervisor
  • Sofidel America Corp.
  • Circleville, OH
  • Sofidel America of Circleville, OH is looking for a skilled Cogeneration Utilities Supervisor to join the team. We are s...
  • 7/25/2024 12:00:00 AM

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Apartment Maintenance Supervisor
  • THE FRITSCHE CORPORATION
  • Columbus, OH
  • Job Description Job Description The Fritsche Corporation is looking for a supervisor to run the operations on a 348 unit...
  • 7/24/2024 12:00:00 AM

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Service Coordination Supervisor
  • The W W Williams Company
  • Hilliard, OH
  • Service Coordination Supervisor Opportunity Summary: The Service Coordination Supervisor is responsible for directing an...
  • 7/24/2024 12:00:00 AM

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Front End Supervisor
  • Restaurant Depot
  • Columbus, OH
  • Front End Supervisor FULL-TIME $13.50/hr MUST HAVE MANAGEMENT EXPERIENCE Essential functions: • Supervising, training an...
  • 7/23/2024 12:00:00 AM

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Senior Controls Supervisor
  • AXG Contracting
  • Columbus, OH
  • Job Description Job Description Position Overview: We are looking for a highly skilled Controls Engineer to contribute t...
  • 7/23/2024 12:00:00 AM

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Safety Supervisor
  • New River Electrical Corporation
  • Granville, OH
  • Position Summary Are you a passionate advocate for workplace safety with a talent for leadership? New River Electrical i...
  • 7/22/2024 12:00:00 AM

Income Estimation for Fraud Prevention Supervisor jobs
$63,979 to $87,421