Quality Inn & Suites Hermosa Beach is actively searching for a Front Office Manager to join the team. The Front Office Manager will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.
Essential Functions and Responsibilities of the job include but are not limited to:
- Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
- Communicate effectively with guests and fellow team members.
- Proficient at all Guest Service systems and processes.
- Supervise, train, coach and retrain Guest Service Team on systems, processes,
procedures and guest interaction.
- Oversee and ensure accountability in all aspects of Guest Service Team’s performance.
- Responsible for all front office activity during scheduled shifts.
- Monitor and adjust room availability status. Monitor and complete filing of registration
cards, reservations, correspondence and no-shows and signatures on file.
- Complete the following individual duties:
. Daily Cash Report (DCR), billing disputes, Accounts receivable, banking, etc.
- Check travel agent commissions, franchise frequent stay program activity and central
reservations.
- Check Maid’s List and ensure room availability status is accurate.
- Submit daily report to General Manager (written or verbal).
- Maintain good guest relations by keeping abreast of all in-house and area functions in
order to answer questions and concerns with timely and knowledgeable responses in
person and on the phone.
- Contribute to and maintain established information and communication sources such as
department and front desk log books in order to enhance department communications and
operations.
- Provide assistance to other team members and departments to contribute to the best
overall performance of the department and hotel.
- Perform other duties as assigned, requested or deemed necessary by management.
Pay Range: $63,644-$67,644
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.