Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Responds to and resolves any guest complaints or service discrepancies. Being a Guest Services Manager - Casino ensures all vehicle safety standards are in compliance. Requires a high school diploma or its equivalent. Additionally, Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
GUEST SERVICES REPRESENTATIVE
OVERVIEW
The purpose of this position is to provide prompt, courteous, and professional service to guests, and trainees.
The position reports to the Museum Operations Manager but actively participates as a part of a team that includes guest services and theater operations. This team effort is to broadly organize, plan, and execute the mission for the U.S. Space and Rocket Center.
RESPONSIBILITIES
Essential Functions
Museum Ticketing
Concessions
Museum Exhibits and Simulators
The above duties reflect the general responsibilities necessary to describe the principal work functions of the job. They shall not be considered as a detailed description of all work requirements that may be in the position.
Supervisory Responsibilities:
Level of Supervision: None
Travel Required:
None
QUALIFICATIONS
Required Education
Required Experience
OTHER REQUIREMENTS
Physical Requirements
Eligibility Qualifications
WORK ENVIRONMENT
Environmental Factors
Expected Hours of Work
DISCLAIMERS
The U.S. Space & Rocket Center is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, or veteran status.
Duties and Responsibilities May Change with or Without Notice
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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