Guest Services Manager - Casino jobs in New Mexico

Job Overview:

Responsible for scheduling, supervising, training, and developing the Audit Team while protecting company assets. Adheres to and enforces all established department and company policies, procedures, internal controls, and government regulations. Excels at both guest and team member support and customer service while promoting a positive and professional atmosphere. Responsible for assuring that the various revenue generating departments remain compliant with gaming regulations, internal controls and accounting procedures. Provides internal oversight and ensures that the casino is prepared for external audits.

Essential Duties and Responsibilities

· Responsible for efficient and professional operation of the Audit Team.

· Delegates duties and assigns responsibilities as needed.

· Works with the Controller to establish policies and procedures.

· Responsible for the overall direction, coordination, and evaluation of the department.

· Develops staff including hiring, training and evaluation processes.

· Safeguards company assets.

· Attends periodic meetings and training sessions.

· Reconcile revenue/cost center paperwork to ensure that proper controls are in place

· Reviews new or changed casino policies to verify compliance with gaming regulations and internal controls.

· Evaluates nightly drop records to ensure accuracy and completion

· Analyzes transaction logs to verify slot operations

· Reports on deficiencies and errors

· Overlooks casino documents and data and corrects and logs errors

· Verifies documents and information is in order and prepared for external audits

· Assures general casino compliance with Federal, State and Local Laws as well as gaming regulations and internal controls

· Creating and maintain Excel Spreadsheets

· Moving Tito tickets from Casino to Storage

· Storage Organization

· Shredding

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company

Qualifications

· Ability to make decisions, formulate and communicate ideas, read and understands spreadsheets

· Must have an excellent math aptitude

· Must have high school diploma or GED equivalent

· At least one (1) years related experience preferred

· Must be detail oriented

· Must have excellent PC, ten-key and computerized clock system skills

· High Proficiency with Microsoft Excel

· Minimum of 21 years old and have the ability to obtain appropriate license pursuant to NMGCB and Racing Commission regulations.

Work Environment

Individuals will spend a majority of time in a typical office setting but may be required to go to the Casino and Racing venues on the property, both of which have a high amount of exposure to smoke and noise. Individuals may be required to left heavy boxes filled with paperwork, often amounting to 50 pounds.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Ability to Relocate:

• Albuquerque, NM 87108: Relocate before starting work (Required)

Work Location: In person