Guest Services Manager jobs in Lafayette, LA
Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Guest Services Manager jobs
Guest Experience Manager - Ambassador
- Santikos Entertainment
-
Lafayette, LA
FULL_TIME
-
Do you like providing exception service to make someone’s day? Do you like to develop people and work on a team? Do you feel the Force calling you? Then we have the right position for you!
Santikos is looking for Guest Experience Managers to provide our guests with exceptional service at our Ambassador location.
What would I be doing in this position?- Ensure our guest experience is positive and memorable, responding to service recovery issues in an urgent and friendly manner. (Our guests love feeling special!)
- Maintain efficiency and productivity while keeping product quality and service consistently high. (Easy stuff.)
- Continuously train, coach, and monitor high standards of teamwork and guest service delivery by team members within each area of the entertainment facility.
- Efficiently manage team members to maximize service levels while minimizing labor costs.
- Ensure implementation of safety standards and monitor for compliance. (Safety is our top priority!)
- Assist senior management with controlling and monitoring financial operations to ensure continuous improvement and growth of the business.
- Prepare and submit required reports, invoices, and other deliverables in a timely manner. (Can’t forget the paperwork…)
- Ensure compliance with all local, state, and federal laws, and with all food, alcohol, health, and sanitation regulations.
- Maintain proficiency in designated department areas of the building and business processes as approved by the Theater Director and senior management.
- Oversee team members and provide guidance while monitoring their respective departments. (You get to play coach.)
- Work with senior management for continual development and training.
- Other duties as assigned. (Always be prepared!)
- High school diploma or equivalent required and at least 18 years of age; Alabama applicants must be at least 21 years of age
- Associates’ or Bachelor’s degree preferred or equivalent experience
- At least 1 year of experience in managing a theater, restaurant, bar, or entertainment operation or similar role with proven success
- Flexibility with scheduling – ability to work holidays, nights, and weekends
- Great can-do attitude and willingness to roll up your sleeves with the rest of the team
- Awesome communication skills and ability to positively interact with our guests and team members
- Ability to work in and collaborate with the theater team
- Ability to juggle multiple projects and tasks simultaneously
- Cool motivation skills, with a desire to develop and challenge team members
- Amazing work ethic, organizational skills, attention to detail, dependability… all the attributes of a great manager
- Dependable with attendance – your team and our guests need you!
- We have a super-fun working environment!
- We offer flexible work schedules because we know that life happens
- All Full-time employees are eligible for healthcare, disability, and life insurance benefits. Some of these benefits are offered at no cost to you!
- All team members are eligible for participation in our 401(k)-retirement plan. Our employer matching and contributions are generous!
- All team members get free movies, discounts, and other cool theater perks!
Santikos Entertainment, Inc. is an equal opportunity employer. Santikos provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed service member status and any other characteristic protected under applicable federal, state or local law. - Just Posted
Guest Service Manager
- LBA Hospitality
-
Lafayette, LA
FULL_TIME
- Responsible for: the day-to-day operations of the Front Office, to include but not limited to: personnel, budget performance and financial controls. PRE REQUISITESThe Company associates have access to...
- 2 Days Ago
Environmental Services Department Manager
- Healthcare Services Group, Inc.
-
LAFAYETTE, LA
OTHER
- Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have...
- Just Posted
Environmental Services - Manager in Training
- Healthcare Services Group, Inc
-
Iberia, LA
FULL_TIME
- Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have provided...
- Just Posted
Environmental Services - Manager in Training
- Healthcare Services Group, Inc.
-
NEW IBERIA, LA
OTHER
- Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have...
- 2 Days Ago
Director of Nursing (DON) ***URGENTLY HIRING
- Evangeline Oaks Guest House
-
Carencro, LA
FULL_TIME
- Director of Nursing Evangeline Oaks Guest House is currently seeking a qualified Registered Nurse to assume the role of Director of Nursing Services. Long term care experience and current RN License i...
- 18 Days Ago
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0 Guest Services Manager jobs found in Lafayette, LA area
Oyster Shucker - Lafayette
- Gulf Coast Restaurant Group Inc
-
Lafayette, LA
- Job Description Job Description Description: Summary of Position Accurately & efficiently prepare oysters for raw and co...
- 6/8/2024 12:00:00 AM
Server - Lafayette
- Gulf Coast Restaurant Group Inc
-
Lafayette, LA
- Job Description Job Description Description: Summary of Position Sell and serve food and drinks in a professional manner...
- 6/8/2024 12:00:00 AM
Host/Hostess- LAF [Host/Hostess]
- Gulf Coast Restaurant Group Inc
-
Lafayette, LA
- Job Description Job Description Description: Summary of Position This position is responsible for greeting guests at the...
- 6/8/2024 12:00:00 AM
Bartender
- Olive Garden
-
Lafayette, LA
- Our Winning Family Starts With You Check out these great benefitsFlexible schedules to help you balance other life commi...
- 6/7/2024 12:00:00 AM
Server
- Olive Garden
-
Lafayette, LA
- Our Winning Family Starts With You Check out these great benefitsFlexible schedules to help you balance other life commi...
- 6/6/2024 12:00:00 AM
Host
- Olive Garden
-
Lafayette, LA
- Our Winning Family Starts With You Check out these great benefitsFlexible schedules to help you balance other life commi...
- 6/6/2024 12:00:00 AM
Dining Services Director - Lafayette, LA
- Compass Group
-
Lafayette, LA
- Dining Services Director - Lafayette, LAClick Here to Apply OnlineJob Description Morrison Healthcare Salary:Other Forms...
- 6/4/2024 12:00:00 AM
Restaurant General Manager
- Popeyes
-
Lafayette, LA
- We are seeking a Restaurant General Manager to lead our team! You will be responsible for providing customers with a mem...
- 6/4/2024 12:00:00 AM
About Lafayette, Louisiana
Lafayette is located at 30°13′N 92°2′W / 30.217°N 92.033°W / 30.217; -92.033 (30.2139, −92.0294) and has an elevation of 36 feet (11.0 m). According to the United States Census Bureau, the city has a total area of 49.2 square miles (127 km2), of which 49.1 square miles (127 km2) is land and 0.1 square miles (0.26 km2) (0.19%) is water.
Lafayette is located on the West Gulf Coastal Plain. The site was part of the seabed during the earlier Quaternary Period. During this time, the Mississippi River cut a 325-foot-deep (99 m) valley between what is now Lafayette and Baton Rouge. This valley was...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$27,475 to $42,586
Lafayette, Louisiana area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Guest Services Manager do?
Guest Services Manager in Fort Smith, AR
With an exceptional answer based upon my years of experience with exceeding guest expectations.
December 01, 2019
Guest Services Manager in Charlotte, NC
The individual in this position is responsible for hiring, training, motivating, scheduling and directing the guest services staff members to ensure the highest level of customer service for all events at the US Airways Center.
January 28, 2020
Guest Services Manager in Saginaw, MI
We do highly value our team’s commitment to our standards of service and appreciate all that they do – personalised feedback from our guests always serves as the highest form of recognition for their individual and team efforts.
January 21, 2020